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Locked out

Amreys
Great Neighbour / Super Voisin

Help

1 ACCEPTED SOLUTION

Accepted Solutions

softech
Mayor / Maire

@Amreys   If you waited 3 hours and still unable to login, try to reset the password yourself with the Forgot Password link there:

https://selfserve.publicmobile.ca/forgot-password/

 

Put in the correct email and answer the security question 

 

If you still unable to reset it that way, you will then need to open a ticket with PM Support:

 

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

View solution in original post

3 REPLIES 3

crreature
Good Citizen / Bon Citoyen

What are you locked out of? Share some more details so we can help! 🙂


@Amreys wrote:

Help


You can try the password reset feature. Otherwise, you will need to wait at least 3 hours before the lockout may be lifted. 

softech
Mayor / Maire

@Amreys   If you waited 3 hours and still unable to login, try to reset the password yourself with the Forgot Password link there:

https://selfserve.publicmobile.ca/forgot-password/

 

Put in the correct email and answer the security question 

 

If you still unable to reset it that way, you will then need to open a ticket with PM Support:

 

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there