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transferring number

aarondebow12
Good Citizen / Bon Citoyen

im having a problem transferring my number 

1 ACCEPTED SOLUTION

Accepted Solutions

@aarondebow12 hi you must use account number not emei alsoleave old sim in to receive tranfer request,youmust reply yes within 90 minutes in order for transfer to take place

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9 REPLIES 9

RossN
Mayor / Maire

@aarondebow12 are coming or going? what kind of trouble, you need an active account 

aarondebow12
Good Citizen / Bon Citoyen

I’m coming a put in the Romeo number in wrong 

aarondebow12
Good Citizen / Bon Citoyen

Emei*

@aarondebow12 hi you must use account number not emei alsoleave old sim in to receive tranfer request,youmust reply yes within 90 minutes in order for transfer to take place

aarondebow12
Good Citizen / Bon Citoyen

I got a msg form then saying I will get a phone call shorty but do u think it will actually happend 

@aarondebow12 a call from who? is it a landline you are transfering?

aarondebow12
Good Citizen / Bon Citoyen

a call form the public mobile team 

@aarondebow12 no I don't believe so if you are coming from another service provider you would need a transfer request from them on their sim 

@aarondebow12 there is a number you can call to talk to live support, I will message you the number.  Check your Community Inbox, envelope icon on top right