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Name Change

PDeb
Great Neighbour / Super Voisin

So I recently had a successful change of my legal name, and thus deleted the old email address associated with the wrong name, but did not remember at the time that it was still attached to my Public Mobile plan. Now I cannot sign in because I have neither an existing email with this or a functioning phone number for an sms code. I already talked with customer support and at their suggestion emailed the privacy team, but are there also other methods of getting this sorted out? I have phone meetings happening in just a couple hours, so I am a bit stressed and would love other perspectives that are not currently as bogged down as me.

2 REPLIES 2

PDeb
Great Neighbour / Super Voisin

Thank you! In that case, I will be patient and find a reworking for today's schedule. Have a good one!

Dunkman
Oracle
Oracle

@PDeb 

At this point, you will need to wait to hear back form customer service agent.  

If you really need an active phone, you could purchase payment voucher either in store (ie. Shopper, gas stations like Shell, Petro Canada) or online via recharge.com (surcharge applies) and apply the voucher by dialing 611 on your phone.  

 

https://productioncommunity.publicmobile.ca/t5/Self-Serve/611-IVR-Menu-System/m-p/289352

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