Change Email Address

[EstherKessler]

The email address I have registered with public mobile is no longer active. How can I access my account?

[softech]

@EstherKessler 

on My Account using a browser, you will have to click Profile > Manage EverSafe ID to update the email address.  

Or you can first login My Account, once logged in, paste this link to access the page directly:

https://eversafe.id.telus.com/user/changeemail

[EstherKessler]

I don't see manage login as one of the options. I may not be on the right page. I'm on a computer, not a phone.

[BKNS27]

@EstherKessler 

Login to your account on the PM app or website (using the old email ID) on your computer then go to Account tab-Manage Login (Secure by EverSafe)-click on the pencil icon and change your email address and save.

The 2FA code will be text to your phone to access your account.

[Meow]

Your email does not have to be active as it is used at log in ID at PM.

Once you log in ask agent to update your email or try to do it yourself.