Community

Resolved! No SIM after Transferring to Public Mobile

I am a newbie to Public Mobile.  I have started the porting process and everything seems to be working well initially.  I said yes to my old provider by text in the iphone.  And in another old phone with the public mobile SIM inserted, I received 2 t...

Resolved! How to unlock my wife's account

Hey guys, I wanted to make some adjustments to my wife's account but it turned out I don't remember her login/password. When I tried to log in I also answered the security question wrong a few times even though I knew the right answer - that was supe...

Resolved! International texting

Is this unlimited for both outgoing and incoming texts on any plan? 

Resolved! I have a $15 plan of 100 minutes, how to charge over 100 minutes and over 250M data ? thanks!

Resolved! US Roaming TALK add on

My $8 for 10 days unlimited TALK add on expired this morning. I've tried to buy another one today. I've added $8 to my Account but the add on I want is not listed! Has PM cancelled that option?Angie3

Resolved! Referral Code

Hi, I just setup my new account and had input a referral code that my daughter provided (she is also a Public Mobile client), but I did not hit the ADD button. I am worried that the code did not register, how do confirm this?  If it did not register ...

Resolved! Challenge - Activating Your SIM Card failed - Can't submit ticket either

Migrating in from Telus, I've successfully moved (ported) two lines. Upon porting the third, I got this error during activation:Oops! Looks like something went wrong when activating your account.Error Code: 821Says to submit a ticket.Create a communi...

Resolved! eSIM Support

Any latest updates if Public Mobile will ever support eSIM?

Resolved! How to set up preauthorised payment?

Resolved! Not able to do payment using voucher PIN

I am not able to process payments using voucher. My plan got expired today. I have been trying at multiple stores, but payment is not getting processed.

Resolved! the $25 dollar plan did not discount my rewards

I thought lost my phone recently and suspended my service in late october then I found my phone and re-activated my service in late October, but when I received my bill on Nov 4  it charged me $25 with none of my rewards discounts, which should have ...

Resolved! Just Activated my sim and forgot to use the promotion code 2GBBONUS... Can someone help?

Hello, I just activated my public mobile sim and forgot to apply the black friday promotion code offer 2GBBONUS. Could someone help apply this to my account?  Thanks,J

Resolved! Being charged after i moved to koodo

Im sorry for posting here, but public mobile has closed my account. So i can not get in and cancel my service. I moved to koodo 2 months ago and Public mobile is still charging me for this service. Again it has closed my account on this web page, yet...

Resolved! Issue with making phone calls

I have a 30 for $30 plan which includes unlimited Canada wide calling, however when I go to call someone on my phone, it says "you've used all available minutes" I'm not sure how to resolve this issue

Resolved! remove auto-pay

Please remove auto-pay from cell xxxxxxxxxxxxx registered to xxxxxxxxxxxxx ( my son) and billed to my credit card. Thanks, xxxxxxxxxxxxxxxxxxx  edited by computergeek541: phone number removed

Resolved! payment not processing

Hello, I'm trying to use my debit credit card that I have been using for years to process my payment but everytime it says can't verify payment info. I have changed nothing. I know there is money in my account as I can see it. Also I have made anothe...

Resolved! US Roaming

I just purchased a 10-day US Roaming package. It seems to have gone through successfully. There is a renewal date enabled, which I assume will allow me to automatically get additional packages for as long as I need. My question is: Do I simply cancel...

Resolved! Please Help!

Several weeks ago we tried to upgrade my daughter to a new plan - from 15 dollars a month to 25 dollars.  It looked like it was going to go through, but then when the new plan was supposed to kick in, the old one expired and the new one didn't start....

Resolved! iPad Pro Cellular 2021

Hi If I bought an iPad pro with cellular 2021 would my sim fit into it?My sim is currently in my iPhone 7

Resolved! SIM-swap attacks

What steps is Poblic Mobile taking to protect against SIM-swap attacks?

Resolved! TELUS

Hello,I want to know if Telus bought public mobile out because I don't see a public mobile store anywhere 

Resolved! changing providers

I have to switch my service from public mobile to rogers due to work. I will be porting my current phone number over to rogers. my question was:would I still be able to keep my current public mobile account and add a different phone number to it? I w...