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Payment expired and forgot login name

Jasmine2022
Great Neighbour / Super Voisin

Hi,

My credit card expired and now I can't access my phone. I'm trying to login to update but forgot which email and/or password I setup. After I selected Forgot Password and provided my (current) email address and a new password., the Login screen still complained Invalid Login.

Please help!

Thank you,

J.

4 REPLIES 4

Jasmine2022
Great Neighbour / Super Voisin

No go on clearing cache. I tried with different browsers, same problem.
I'm not sure if the reset password did anything. It did sent an authorization code to my phone to complete the password update but after that, I still can't login.

Jasmine2022
Great Neighbour / Super Voisin

Thank you, I've sent a private message per your link.

esjliv
Mayor / Maire

If you were able to reset your password to your email, than perhaps the rest of the issues are cache ones @Jasmine2022 

 

Open a tab in incognito mode, then use the "Sign In" option at the top right of the Community page to access My Account:

esjliv_0-1658675192820.png

 

Then log in using the new password you set up that was sent to your email.

MrSpock
Town Hero / Héro de la Ville

@Jasmine2022 

If you forgot your password and login information  you need a customer service agent

you will need to open a ticket, to speak to a customer service agent    Click here or if you are having issues with Simon you can send private message to a CS Agent here:  https://bit.ly/2GGCJzH