How long to get service back after updating expired payment method?

[mattm100]

Noticed my service wasn't working this morning, then forgot today is my payment day and I got a new CC and forgot to update. I updated my subscription with my new CC and everything's good, but it's been about 2 hours and I still don't have service. Roughly how long does it take for the service to come back?

Thanks

[mattm100]

ahh, didn't realize. Thank you.

[hairbag1]

@mattm100 

should be fairly quick. Log in to your account / Payments / look to the right to find add funds with debit/credit.

[hTideGnow · Accepted solution]

hi @mattm100 

after updae, you have to make a manual payment yourself 

https://myaccount.publicmobile.ca/en/account/payment/funds/card

please use this link

[Handy1]

@mattm100  Try rebbot the phone first , if that dosent work make sure the money has been taken by public mobile if not you have to make manual payment . 

You use this link to load funds and trigger the renewal

https://myaccount.publicmobile.ca/en/account/payment/funds/card

you can also buy payment voucher from shoppers drug mart 7-11 or shell gas and load the funds *611 to resume services right away