Upgraded Plan not changing

[Edenrosen]

Upgraded my plan to 4 G  and hadn’t changed from 3 G or LTE. So what can I do

[Timer]

@Edenrosen 

it is just a glitch in the system there is a new design it is affecting some customer for change plan they showing charge for new plan cost and not showing right away in account it's has new plan yet, it could take up to 48 hours until you experience full 4G speed, and for plan has change but the system will be changed soon.

could you do turn off device and turn on..

tried use browser from computer,and clear cache and cookies and use one page inPrivate mode,

or safari on private mode To Login Page

[Outdoorsman · Accepted solution]

@Edenrosen hi it takes up to 48 hours for the change to happen after that you are good to go