want to transfer my phone to another provider

[bluemoon2022]

right now, I want to transfer my phone(Public Mobile) to another provider. My phone with Public Mobile SIM is not work and I can't received the text message to respond to an authentication. Who can tell me what can I do or how to contact to the Public Mobile customer service?

[Timer]

@bluemoon2022 

can't received the SMS to authorize the transfer request for your phone number, you’ll need to contact a Customer Support Agent, direct > Chatbot

[bluemoon2022]

My PM sim in my phone is not working, I can't receive porting authorization request. I need talk to a customer service or let me know how can i do?

[Meow]

In order to transfer (port) PM number out you have to:

- Open account at other provider and confirm it is working as expected

- Keep PM account active: both accounts have to be active

- Initiate porting at new provider

- Keep PM SIM in your phone as you will receive porting authorization request

- Answer Yes within 90 minutes

- All done. If everything worked as expected your PM number will be transferred to new provider and PM account will immediately be closed. You will not have access to it anymore. Good practice is to remove autopay, just in case and ask agent to remove your credit card from PM file.

[hTideGnow · Accepted solution]

HI @bluemoon2022   this is a security feature that cannot be bypass, unless you are porting to Koodo or Telus

If you are not porting to Telus and Koodo, and if  it is  a faulty sim card problem or you lost it, then you will have to go to a Telus or Koodo store around you and get a new sim card and set it up with your current account. 

if  it is not a sim card problem, then you have to work with CS agent to get this fix

to open ticket with CS agent:

open a ticket with PM CS Agent at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437