Cannot port number and cannot create ticket about it

[elyshacohrs]

I am trying to join Public and have been trying to port my number for two days. I have called Telus, my current provider 3 times and they have confirmed I am authorized to port the number. When I try on the Public activate site it gives me an error and says I need to submit a ticket. When I try to submit a ticket, it asks me for my Public account information, which I don't have, as I cannot open an account because I cannot port my number. Does anyone know how to get a hold of someone from Public to fix this?

[darlicious]

@elyshacohrs 

Normally porting from Telus to Public Mobile is a very simple task and it occurs almost instantly. However you're probably getting an error because you need to clear your browser, reboot your phone or your device, use secret/incognito mode etc....

But lately when I've activated referrals instead of porting in upon activation I have chosen a temporary number from Alberta. Once I pick a number (I happen to like to use Rocky Mountain House) then when you pay for your plan you only pay GST. Unless of course you're from Alberta then it makes very little difference monetarily.

This way you activate and make sure everything went smoothly with your activation and your services are all working on your pm sim card you can port in your telus phone number through your self-serve account.

Otherwise on occasion your sim card may not provision correctly upon activation then you don't have services on your Public Mobile SIM card and if you ported in your phone number you will have no services on your old SIM card either. This way you hedge your bets and save a little money at the same time.

[softech]

@elyshacohrs Not sure you have activated the number yet and just problem with porting

Just in case you got stuck during activation in the porting request page  (Step 2), I suggest you to pick a new number first and activate with that

Once you activated , test out the new number.   if it works, then you can either go to My Account and request porting yourself, or you can open ticket with PM Support for a manual porting request 

[dust2dust]

What is the error?

Adding - has any charge gone through?

[elyshacohrs]

Thank you. Yes that's correct I'm requesting to port a number. 

[softech · Accepted solution]

@elyshacohrs   you already requested porting?  I will provide you a phone number to talk to live support for status.  It is late now and it is closed, Call back tomorrow morning and they can work it out with you.  check your Community inbox for my message

[Outdoorsman]

@elyshacohrs Hi you can take a new number when you activate and then do it in your self serve account or you can  get the help of a cs agent, private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

[Timer]

@elyshacohrs 

PM contact support team by private message CS_Agent  to fix it.