Community

HALIMACS · ‎02-16-2021

Hi Community,

I have someone on the "soon to be grandfathered" $15 plan.

This is what the current situation is with their Data & Add-Ons:

Here's my question:

If I utilize Change Plan now and move this account to the $25.00 plan still available under the LTO. (i.e. with Canada-wide calling), will I have to choose to change plan immediately or can I risk selecting to change the plan upon next renewal, which you see is March 15, 2021.

If the LTO ends before the next renewal BUT I get the change plan in now, will Public Mobile honor the change request given the selection was valid when made?

Nezgar · ‎02-18-2021

Keep it simple... there's just a few scenarios really:

Incoming call while anywhere in Canada	Unlimited
Outgoing call to current province	Unlimited, except for 100 mins on $15 plan
Outgoing call to another province	LD add-on needed, ie $5/500 mins

"Home province" really is a misnomer - it simply becomes "another province" and outside your province-wide calling area if you physically go to another province.

I'd like to know what happens if your voicemail access number has an area code outside of your current province at this time.

I'd also like to know how unconditional or conditional forwards are billed/allowed if set to an out-of-province number...

LurganIeUk · ‎02-17-2021

Who words these terms???

$15 new plan.

Province-wide calling means you can make outgoing calls to any number within your home province. Plus, you’ll receive all incoming calls from across Canada regardless of the province they’re from. Outgoing calls to a number outside of your home province will require a Long Distance add-on. If you’re travelling to another province, you can make outgoing calls to any number within that province while you’re there, but you won’t be able to call your home province. You’ll still receive unlimited incoming calls. To call your home province while traveling, you will need a Long Distance add-on.

Why wouldn't it say.

Province-wide calling means you can make outgoing calls to any number within your home province. Plus, you’ll receive unlimited incoming calls from across Canada regardless of the province (or country) they’re from. Outgoing calls to a number outside of your home province will require a Long Distance add-on. If you’re travelling to another province, you can make outgoing calls to any number within that province while you’re there, but you won’t be able to call your home province or any other province unless you have a Long Distance add-on.

The way is is worded it makes it sound you have more restrictions if you travel to another province.

gpixel · ‎02-16-2021

we had this discussion with the $30/2gb plan. I scheduled a plan change and was still given the $30 plan. it's fine... take a screenshot of the plan change

HALIMACS · ‎02-16-2021

Thanks, @computergeek541

It's not overly comforting that Moderator staff don't know what users can and cannot do within the terms of a Limited Time Offer put forth by PM staff. How can we, in good conscience, refer new users to Moderators for account-related issues if we can't even be sure they have the knowledge and capabilities to speak to and handle our own inquiries?

I've since been communicating back and forth with this Moderator, and it's clear to me they really don't have a full comprehension of customer's options with these changes.

That is troubling, to say the least. However, they have given me a sense of reassurance that they will make things right, even if the plan change system fails to honor the change on renewal.

Let's see...

computergeek541 · ‎02-16-2021

@HALIMACS wrote:
I completely agree with you, in principle, @will13am . Thanks for tagging Catherine T.

However...

I asked the Mod to clarify their response by replying:

"So are you stating that if I make the plan change TODAY, and schedule it for my next renewal, that even though I can select the $25.00 plan with Canada-wide calling, that I may not get that option on my next renewal date of March 15.
If that's the case, then why can I select that option under the Change Plan tab?
Please clarify."

And their reply was:

"That option applies to regular price plans not to plans on " sale ", I cannot be more clear than that.
I think the price will remain the same, but I cannot guarantee, and I cannot claim something that I'm not sure 100 % sure, right?
No one, is considering to have a promo plan, on the next renewal, usually, customer's take it on the spot.
(xxxxxx)"

The moderator is incorrect. Pre-scheduling a plan change ensures that the plan that you selected will be available for you at the the time of renewal.

HALIMACS · ‎02-16-2021

I completely agree with you, in principle, @will13am . Thanks for tagging Catherine T.

However...

I asked the Mod to clarify their response by replying:

"So are you stating that if I make the plan change TODAY, and schedule it for my next renewal, that even though I can select the $25.00 plan with Canada-wide calling, that I may not get that option on my next renewal date of March 15.

If that's the case, then why can I select that option under the Change Plan tab?

Please clarify."

And their reply was:

"That option applies to regular price plans not to plans on " sale ", I cannot be more clear than that.

I think the price will remain the same, but I cannot guarantee, and I cannot claim something that I'm not sure 100 % sure, right?

No one, is considering to have a promo plan, on the next renewal, usually, customer's take it on the spot.

(xxxxxx)"

will13am · ‎02-16-2021

@HALIMACS wrote:
I would think so, too, @will13am . If the plan change provides me with the option to change the plan to the $25 'soon-to-be-grandfathered' plan, then why might the Moderator respond with what is less than confidence on that. Hmmmm...

I just asked a Moderator this:

"Regarding the Province-Wide Plan changes announced today, February 16 by Catherine T: I'm on the $15 plan now. My next renewal is March 15. IF during the Limited Time Offer, I schedule a plan change for my next renewal on March 15, and I select the $25.00 plan which includes Canada-wide calling, will I be guaranteed to get that $25.00 plan with Canada-wide calling on March 15 even if the Limited Time Offer may no longer be in effect on March 15?"

And their initial response was this:

"Hi there,
Thank you for reaching us.
No one can guarantee that, especially knowing the fact, our offers are subject to change.
You might have the chance to find the same price then too, but we do not guarantee that.
Regards,
(xxxx)
PM MOD"

I will risk my good name and say this was a rookie mistake. Again, when you go through the process of selecting a particular plan and you are offered two options, take it now or take it later and without any other conditions, I would expect that is sufficient confirmation that there will not be a price change injected into the future change option.

@Catherine_T , if you have time please clarify how future dated plan changes work for the benefit of the community.

HALIMACS · ‎02-16-2021

I would think so, too, @will13am . If the plan change provides me with the option to change the plan to the $25 'soon-to-be-grandfathered' plan, then why might the Moderator respond with what is less than confidence on that. Hmmmm...

I just asked a Moderator this:

"Regarding the Province-Wide Plan changes announced today, February 16 by Catherine T: I'm on the $15 plan now. My next renewal is March 15. IF during the Limited Time Offer, I schedule a plan change for my next renewal on March 15, and I select the $25.00 plan which includes Canada-wide calling, will I be guaranteed to get that $25.00 plan with Canada-wide calling on March 15 even if the Limited Time Offer may no longer be in effect on March 15?"

And their initial response was this:

"Hi there,

Thank you for reaching us.

No one can guarantee that, especially knowing the fact, our offers are subject to change.

You might have the chance to find the same price then too, but we do not guarantee that.

Regards,

(xxxx)

PM MOD"

will13am · ‎02-16-2021

@HALIMACS wrote:
Interesting experience, @wetcoaster , thanks for sharing.

Thanks @will13am - would other Oracles or other longer-standing members like to weigh in on their past experience with this?

Will Public Mobile honor a future dated plan change IF the plan selected is no longer available at the time of the plan change?

When you choose a plan and select the start date, the plan and start date information is clearly shown in the self serve. I would expect that what I see is what I get. If not, there should be all sorts of disclaimers to that effect.

HALIMACS · ‎02-16-2021

Indeed, @RossN , that is an option. I may give it a shot. If anyone is curious, I'll report back what they write.

My experience has been that as many times as one may ask Moderators a question is about the same number of varied answers one may receive from different Moderators. Consistency may not be a strong suit there...

I'd trust the real-life past experiences of users more than Moderators trying to interpret changes reading from an internal memo or a script supplied to them.

esjliv · ‎02-16-2021

@HALIMACS wrote:
Hi Community,

I have someone on the "soon to be grandfathered" $15 plan.

This is what the current situation is with their Data & Add-Ons:

Here's my question:

If I utilize Change Plan now and move this account to the $25.00 plan still available under the LTO. (i.e. with Canada-wide calling), will I have to choose to change plan immediately or can I risk selecting to change the plan upon next renewal, which you see is March 15, 2021.

If the LTO ends before the next renewal BUT I get the change plan in now, will Public Mobile honor the change request given the selection was valid when made?

@HALIMACS ,

I would hope anyone who is an existing customer has a chance to change to whatever plan within the next cycle (next 30 days).

According to Catherine's post in red below, I would say it is not guaranteed. But I would fight it with a ticket it they did not allow it.

FAQ’s:

What happens to existing customers’ plans?

There is no impact to existing customers' plans. All customers’ plans will be grandfathered, including those who had scheduled rate plan changes before this update. Note, if you change your plan you may not be able to go back to your previous plan if it is no longer available on our website.

I feel there should have been a clear option for existing customers...something like "you have 30 days to change to a plan before they are no longer available..."

RossN · ‎02-16-2021

@HALIMACS wrote:
Hi Community,

I have someone on the "soon to be grandfathered" $15 plan.

This is what the current situation is with their Data & Add-Ons:

Here's my question:

If I utilize Change Plan now and move this account to the $25.00 plan still available under the LTO. (i.e. with Canada-wide calling), will I have to choose to change plan immediately or can I risk selecting to change the plan upon next renewal, which you see is March 15, 2021.

If the LTO ends before the next renewal BUT I get the change plan in now, will Public Mobile honor the change request given the selection was valid when made?

@HALIMACS hello I understand your dilemma but we are all customers like you and we all have are own opinions but only Public can tell you for sure, thus you should contact a moderator and get in in writing 😁

Anonymous · ‎02-16-2021

Ditto. I was flopping between the $15 and $10 plan. They warned about the demise of the $10 plan. I scheduled it. It changed after the expiry.

HALIMACS · ‎02-16-2021

Interesting experience, @wetcoaster , thanks for sharing.

Thanks @will13am - would other Oracles or other longer-standing members like to weigh in on their past experience with this?

Will Public Mobile honor a future dated plan change IF the plan selected is no longer available at the time of the plan change?

will13am · ‎02-16-2021

@wetcoaster wrote:
Obviously past experience does not guarantee future results... And with the profound changes in PM's philosophy we've seen over the past year or so I should be careful with this statement...

But: over the past four years I have future dated plan changes to LTOs multiple times. Sometimes as much as 87days before renewal (while on a 90day plan).
Except for one instance, the promo was long gone (or the low price went up again) once renewal came around. Every time the future dated plan change to the promo was flawlessly applied.

+1. I have a plan change queued up at the moment. The discount on the Canada wide plans do not have an end date. I hope there will be a courtesy notification a few days in advance.

wetcoaster · ‎02-16-2021

Obviously past experience does not guarantee future results... And with the profound changes in PM's philosophy we've seen over the past year or so I should be careful with this statement...

But: over the past four years I have future dated plan changes to LTOs multiple times. Sometimes as much as 87days before renewal (while on a 90day plan).

Except for one instance, the promo was long gone (or the low price went up again) once renewal came around. Every time the future dated plan change to the promo was flawlessly applied.

Gunner123 · ‎02-16-2021

@HALIMACS wrote:
@kb_mv

I would like to think you're correct, however given the account I manage doesn't have it's next renewal until mid-March, I'm curious if I select the plan change upon next renewal option, if it will IN FACT occur if the actual date of the change goes beyond the plan being still available.

Know what I mean?

@HALIMACS I would feel same as you, with what is going on here today it doesn't leave me with a warm and fuzzy

HALIMACS · ‎02-16-2021

@kb_mv

I would like to think you're correct, however given the account I manage doesn't have it's next renewal until mid-March, I'm curious if I select the plan change upon next renewal option, if it will IN FACT occur if the actual date of the change goes beyond the plan being still available.

Know what I mean?

JK8 · ‎02-16-2021

@Spudster wrote:

Still curious if they will, in fact, actually HONOR a future dated plan change request if the date of the future request falls beyond the date of the LTO.

As long as the plan is listed in self service when you make the change it will be honoured.

Spudster · ‎02-16-2021

Still curious if they will, in fact, actually HONOR a future dated plan change request if the date of the future request falls beyond the date of the LTO.

kb_mv · ‎02-16-2021

@HALIMACS wrote:
Hi Community,

I have someone on the "soon to be grandfathered" $15 plan.

This is what the current situation is with their Data & Add-Ons:

Here's my question:

If I utilize Change Plan now and move this account to the $25.00 plan still available under the LTO. (i.e. with Canada-wide calling), will I have to choose to change plan immediately or can I risk selecting to change the plan upon next renewal, which you see is March 15, 2021.

If the LTO ends before the next renewal BUT I get the change plan in now, will Public Mobile honor the change request given the selection was valid when made?

@HALIMACS I think you are OK to do that. PM has edited the main page to give a bit more clarity to what is happening, specifically this:

How to change your plan:

Log in on Self Serve
Go to “Plan and Add-ons”
Select “Change Plan”
Select your preferred plan. You will have the option of changing your plan immediately or upon the next renewal date.

https://productioncommunity.publicmobile.ca/t5/Announcements/New-Province-Wide-Calling-Plans-Limited...

Community

$15 Plan - immediate vs next renewal plan change re the Limited Time Offer (LTO)