04-18-2019 04:34 PM - edited 01-05-2022 04:27 AM
Hey,
So none of my plan features seem to be working as of the last few days though my account is active and up to date, and my usage is well below limits. I think something must be screwed up in the backend; could someone help me out?
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04-18-2019 07:51 PM
@jonbayer wrote:that did it, but man that must be some really **bleep**ty backend infrastructure that this is necessary
What worked for you, the lost/stolen trick, or the small payment?
04-18-2019 07:49 PM
that did it, but man that must be some really **bleep**ty backend infrastructure that this is necessary
04-18-2019 05:18 PM
It sounds like everything was working for you for a while and just stopped over the last few days.
One thing to look in to is your account, so worth reaching out to a MOD for that.
On the other hand, a long-shot... is your phone okay? Have you tried your SIM in a different phone?
Also - what are others seeing when they call or text you? Voicemail?
Good luck... hope things get fixed up for you.
04-18-2019 04:42 PM
@jonbayer wrote:Hey,
So none of my plan features seem to be working as of the last few days though my account is active and up to date, and my usage is well below limits. I think something must be screwed up in the backend; could someone help me out?
Some people have also tried making a small payment, like $1; that has worked to somehow get the services working again.
If that doesn't work, other subscribers may have other things to try. If none of the suggestions work, you can send a private message to the moderators. To send a private message to the moderators click here. Response time is between 1 to 48 hours.
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04-18-2019 04:41 PM
@jonbayer wrote:Hey,
So none of my plan features seem to be working as of the last few days though my account is active and up to date, and my usage is well below limits. I think something must be screwed up in the backend; could someone help me out?
Can you tell us what plan you have and post a picture of your account overview page (with personal info removed)
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
04-18-2019 04:38 PM - edited 04-18-2019 04:42 PM
Are calls working?
If its just texts, check your data settings. turn off wifi and make sure data is on. can you use the internet from your phone ok?
If your data isn't working check your APN settings, you can use this website as a guide for the correct settings:
https://apn-canada.gishan.net/en/apn/public-mobile
Is it possible your phone needs an OS update? Have you tried turning your phone off and on again?