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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Cant connect to wifi

Hello there,I cant connect to wifi no matter where I am. Can I please get some guidance and direction? It's been over 24hrs. Internet will only work if I use my dataThanks , Tara

Enhanced 4G LTE Mode

My Blu Vivo XI+ has enhanced 4G LTE mode. Should I have it on? Does it improve service on PM?

Resolved! New & No Service

I signed up & my account was activated last night. I am transferring from another provider and included my previous acct # & Tel #. I put in my SIM card and I do not have service. The message is that my sim card is invalid and that my phone is locke...

Internal Error: Can't Log In

Publicmobile shut off my phone again, even though I'm on autopay. Tried to log into the site to pay manually, but - The website no longer recognized my password. Here's the rub, though --Now everytime I change my password, the site continues to refu...

Sim card issue

My husband upgraded his phone so we're giving his old phone (unlocked) to our son. I checked and the old phone is compatible. So I swapped the SIM from my son's broken phone into my husband's old phone, but the phone doesn't even see there's a SIM ca...

Can't use the phone service(Sim card didn't work)

@CS_AgentI got a sim card from Walmart this morning.The walmart guys setup everthing for me.But the sim card still didn't work for me.Even I put the sim card to 2 diffrent phones.Who can help me?Thanks

Resolved! Access my account

I changed plans was given a username and password but it doesn’t work can’t access my account and can’t get through to 611 to make voucher payment

611 doesn’t work can’t access my account

community reward

still not get for the community reward, what does Badges mean, anyone has clue? thx

Monthly texts being used up, but I'm not sending or receiving any texts at all

I have a plan that gives me 50 outgoing texts a month. I haven't send one but my account has been dinged for 40 texts already, most of them characterized as something called 7723. Any idea what is happening?

Lower priced data-only plans coming soon!

https://www.cbc.ca/news/business/low-cost-data-crtc-1.4949421

Resolved! Cannot pay - 611 not working, internet login also not working

I need my phone. 611 isn't working and neither is site login/account access.Please direct as to how I can get a payment made.I have an event tonight and I need my phone to work! Help!

UNABLE TO PROCESS TRANSACTION, ERROR HAS OCCURRED

hello Moderators, I am inquiring about my issue with my account. I need to reactivate my phone plan and unable to do so because I cannot pay for my bill with your online self serve. This is very stressful as I need to use my phone. Unable to accept a...

new phone

just hooked up phone and sim card paid with voucher. how long does it take for me to be able to use the phone? it says emerg calls only

can not reach to 611

what problem in there?I could not call 611. I could not reach them. I can not use my service ! !!!

WOW! mobile boutique in Richmond Centre, BC

This happened yesterday as i was transfering over to Public Mobile after hearing my friends and family boast about how great it was and decided to finally make the switch as the deals were also great at the moment.I wasn't expecting too much, i was g...

Still being charged for Public Mobile

Hi team,I ported over from Public Mobile to Koodo back in september. I am still being charged for Public as I had set up Pre Authorized payments.Can @CS_Agent please help me figure this out?Thanks

Blurry Photos - Picture Messaging

When I send photos from my phone to another person, the photos appear blurry and the quality of the photos significantly decreases when they receive it. I have huawei p20 pro, so the photos are quite large and high quality to begin with so I imagine ...

Activated sim, shows no service

I activated my unlocked 5c from telus to PM, created account, activated sim, put referal on, then placed sim in the phone, but phone is showing no service that happened over 2 hours ago. however when doing sim activation process a generic error came ...

Resolved! $10 savings for 6 months on plans with $30/m+

https://www.publicmobile.ca/en/bc/plans/10off-6monthswonder if this promo is only for new customer? or I can apply it to myself since im payinr $40/mo thx

Resolved! Slow page load time at Public Mobile online?

Hi there, I'm noticing crazy slow page load times for the community forum on the PM website. I have loaded multiple other tabs for CPU and bandwidth hungry sites (facebook etc) but this one lags like crazy. Anyone else getting that same response?

Username change

Can someone please help me change my username?

Error message: Voucher PIN could not be added

Hi all, Pleases help me to make a payment by voucher. I bought $40 of vouchers from Zehrs. It is not working online self-service website. It only says that 'Unfortunately, Voucher # 12digit could not be added. Please verify the Voucher and try aga...

Kingston Wal-mart

I signed both myself and my wife up for Public Mobile (months apart) and both times the service was stellar.

Incorrect Usage History

Hello, I just set up my Public Mobile account on Friday. I registered online and reviewed my usage history and it's incorrect. My usage shows a number of outgoing calls and texts that I did not do. The texts are to 474663, not sure what that is? ...

PASSWORD RESET

I am trying to reset password have not Recieved email

Suggestions?

I bought a phone from ebay. The ad states its factory unlocked, however, in the ad details it states it's not unlocked. Does Public Mobile offer an unlocking service, like other companies, or am I going to have to pay to get it unlocked?..

Resolved! about plan change

Hi I am new to PM, A little confuse here, on the auto pay session, it saying Payment Due Date (One-Time Payment): Jan 14, 2019But when you click inside, it saying Payment Due Date (AutoPay): Jan 15, 2019If I would like to change my current plan, whic...

My plan was not properly renewed today

I'm in AutoPay, $46 came out of my Mastercard, but somehow only $25 showed up at Public Mobile(!???). So I had to pay an extra $22 to re-activate it, because my account got suspended (lack of payment)! So I technically paid $68!!!The plan is $45/mont...

Resolved! Missing $25 referral credit

I referred a friend on December 11th, almost a week ago. I still have no received the credit. I am not sure if my friend received the credit as well. We were both supposed to get a $25 credit. I was told it could take up to 72 hours, but it's way pas...

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