Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I received a text message asking for ESN/MEID to port my number. All i have is an IMEI numbers of my dual SIM phone. The Lucky Mobile sim that I'm porting is currently in the second SIM slot of my phone with IMEI 8660XXXXXXXXXX.My Account expires...
I'm trying to change my plan, and the page to do it either give me an "Oh no! It looks like something went wrong, but don’t panic."https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/ChangePlanLandingPage/ or a page where both the current pla...
My phone no longer receives calls or text messages. My credit card expired and I need to change the expiry date. However, the password and security question that I set 2 years ago don't work or I may have forgoten them. What can I do to login and r...
hello,during activation, sth wrong so I went backward and wanted to retype again, but it showed invalid sim card.what can I do now ?Thanks.william
I have purchased 200 Mb of add-on data. However, it seems I have lost access to my original 1 Gb of data that comes with my plan, and would like to have it back.I've attached a snapshot of my plan which mentions my 1 Gb of data and the 200 Mb add-on....
Hi all, I'll be leaving the country and may be away an extended period of time. I won't need any form of service on my phone, but don't want to lose my number - I want it when I'm back. My best option, as I understand it, is:1. For the first ~88 da...
Hello,I am new to Public Mobile and am interested in the 15$ plan which includes unlimited incoming calls.Are these calls Canada-wide? Thanks for your help!Julien
Hello,So i know my phone (Samsung Galaxy A8) is FM radio capable since it worked before i switched to Public Mobile.Now, how do i get Public Mobile to enable that for me?Anyone know? Thanks in advance!
How do I set up auto pay in my already existing account?
I transferred my phone from virgin mobile to public mobile about 4 hours ago and can’t receive calls or texts. What do I do?
Last year, couple months after I topup my mother's 7-11 Speakout account, I discovered the PM $10 50/50 plan which is much cheaper than Speakout. Speakout minute rate is 30 cents per minute + $1.25 per month fix charge. While PM $10 50/50 plan's mi...
I just joined PM today and used a referral when doing so. I was supposed to receive a $10 bonus for being referred but it is not showing up in my bonus credits. Any suggestions on how to obtain this bonus?
I would like to know the correct steps when transfering a landline to new public mobile account.I saw some very old posts but the links are broken it seems.I also tried to order a sim card using paypal but I always get an error message that I should ...
Hello ,I am interested in transferring to Public while keeping same number I am using now.Is there any way to do that while keeping my current SIM? Thanks for sharing your experience.
With HSPA 3G shut down in NS , how does that effect public mobile packages?
I am not a subscriber to public mobile but have a debit on my visa from you John
I ported over from Virgin and didn’t receive the 3gb per month extra.
Hello, About a month ago, we moved a few kilometers within urban Halifax. Before the move, the quality of the service was fine, but since then, most calls from home end with the call dropping. I see there are others now describing issues with dropp...
It just says call ended within 1 sec,when a certain phone number is dialed.Also call ended happenes within 10 mins or so during the call with some numbers.
It does not work. Tried doezens of times, fed up
People were not able to call me, I would not call people.... it says that my plan expired, but it didn’t expire for 7more days... so I just added money b/c I need my phone... now I just got another message saying my plans has expired!!! Its only been...
I cannot resister my Virtual Visa Debit Card because the system does not support an expiration date after 2024.
Hi, I had canceled my plan 4 months ago since I was living abroad. Now that im back and tried to reactivate my plan it does not allow me login. I tried resetting the password but I receive this error message. "ForgotPassword/LoginUnsuccessfulUser_L...
Still constantly experiencing dropped calls. Even today - Monday, May 06th.Any update when problem will be fixed?
On April 13th. Public Mobile autobilled me. As is normal.They then disconnected my phone. I have a balance of $2.00. They demand I pay 0.00 to rectivate. It does not allow for payments of nothing. Top up before Jul 12, 2019 or your account will be d...
My cridit card expiry date is March 2025 but the website expiry date only goes up to 2024.
when i or other people dail my number it promts us the we are dailing a long distance number , this was not what was coming up when i first got the number , there is some changed on my service ..can you please correct this ..i have contacted an admin...
Hi, I'm trying to figure out my issue and hoping the community can help. I have transferred my mom from Bell to PM this afternoon. She is using an old phone of mine that was unlocked by Fido last week (via online chat). I purchased a SIM from PM an...
Hello, After switching from OLD $15 plan to the new $15 plan with the Unlimited calling i can't no longer sending TEXT. Calling and receiving TEXT is just fine. Already power off, take out the sim, reboot -> not workingDouble check APN -> not working...
