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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Porting my number

Hello, I'm going to be porting my number to Rogers. I am on a 90 day plan and my next payment is January 20, 2018. I was wondering if I would be able to get a refund for my january prepayment after I port my number out? Thanks,Lili

Re: Password reset problems

My Phone Has Had no service for 2 Days. I am locked out of my account and when I do forgot my password I do not receive an email. If you could help me with this please. Thanks

Phone locked

I received my phone new in a box as a Christmas gift and then started to use it a year ago with public mobile without an issue. I just arrived in Russia to live here for a few months and it appears that my phone is locked by the carrier so that I am ...

That died quickly.

Started with Public Mobile about a year ago. The 6Gb data plan for 90 bucks wasn't fantastic, but it was the cheapest option at the time.Then, the new plans destroyed PMs place in the market. It became the pointless choice in the face of other option...

Phone on Caribbean Cruise

Hello, I've searched the Community and can't find a recent answer as to whether we can get voice and text while on a cruise (cellular at sea vs. in port). There was a community post in April 2017 (I think) that was equivocal re: text. There was also ...

Resolved! Switched plans but unable to use service

I switched plans today to a 90 day, international text, and provincial wide calling plan about 8 hours ago but whenever I try to call, I get an automated message saying "Sorry, we cannot complete your call. You do not have an active long-distance add...

Data Usage Reset

I am unable to see how much data I have used for my pay period or which date it resets. Could you please advise me on this? Thanks

Resolved! Buying phones

I know there's the IMEI checker thing for making sure your phone works on PM, but what about buying a phone online? is there a easy way of knowing if the phone would be compatible with out knowing the IMEI number? I mean shouldn't all unlocked phone...

Resolved! No Service (after returning from States)

My phone was working fine on the morning of December 28 before I crossed the border to Washington. I turned off my data during my one day trip. In the evening, when I crossed the border back to BC, I had no service. I restarted my phone twice, but st...

PLAN SUSPENDED WITH SUFFICIENT FUNDS

My plan had expired, but even with sufficient funds in my account, it won't let me pay. Everytime I try to pay online it redirects me saying "there is sufficient funds in your account", but the doesn't do anything to use those funds to reactivate my ...

Resolved! "Unlimited International Text" vs "Global" texting

Hello community!There seems to be some discrepancy in plan options and confuses me.From the external web site on plan selector there is a "Global"/"No text" choice under "Unlimited Texting".From inside the self service menu on the plan change selecto...

data usage on phone doesn't match public mobile's page

Hey,I ran out of data last term, so i reset my usage tracking on my phone at the start of this term (october 30), looking for some app leaking data. yesterday i received a notification that i'd used up 75% of my data, but my phone seemed to indicate...

Can't change plan

So I'm trying to re activate my phone, but with way less options. I just want 90 days of talk, no data, no texting. However, when I go to change it, it will not let me do this. Seems like I have to go back to my old plan only which I can't afford ...

Paid my plan but my phone isnt active.

Hey!So I am not new or anything but seem to be having issues with my plan being activated this month. I did try changing my plan before and paid what I owed, it's saying its activated and my payment is off my card but my phone isn't working. Anyone a...

Unlock 5s

Hi I want to unlock my iphone 5s

Re: internet not working

My internet is not working on my note 3 please let me know why thanks

MMS and tethering not working Sonim XP7600

Hello, I am new to the community. I have been with public mobile for a few months now but haven't been able to get the MMS or tethering working on my phone. I have a Sonim XP6700 ( i know not a common phone but still great for my needs nonetheless). ...

Resolved! Autopay is on, plan doesnt automatically renew still

Hey community, I've been with Public for a little over a year now, and autopay has never been an issue until i switched over to the promo plan a while back (12g/3 months). Every 90 days, i would notice the phone not working, and check to see my accou...

Is it possible to keep the old Num for new customer?

different phone number in self serve

Hello, all. I ported my number from pc to public mobile. I had to select a new temporary phone number prior to the port. After the port, the temporary number is still in self serve; how do I update it? thanks and have a great day.

Resolved! Rewards / changing plans

Just curious about the rewards system, If you change your plan are your rewards reset? are do you keep them as long as you stay with public.

US Data Roaming / Unlimited Talk/Text for 10 Days Not Functioning

Hello! Had some initial trouble getting my add-ons to work, but then I got them! Unfortunately, they've seemed to suddenly quit on me! I can no longer receive or send texts or calls! Please help me I'm very sad. Thanks,Zach

Resolved! Anyone else experiencing network issues today?

I have a Cdn plan with a 10-day US data, talk & text add on. I've used 1/3 of my data and purchased the plan 6 days ago, when I arrived in the US. Everything has worked perfectly up until today. This morning I woke up to a "welcome to Public Mobile i...

password to get into my account

hi. I need to reset my password as soon as possible. Thanks

Resolved! I ported my account out to Telus but you charged my credit card for 3 months same day

I move account to Telus on Dec 18 but was charges for next 3 months of PM service same day - my account was closed and I could not even signin How do I get the charge refunded?

did anybody have list of all name of member type like good citizen, great citizen etc

Resolved! Data Not Working - Newly ported phone number and activated account - LG G4

Hi there,I just ported my number over from Koodo (was never asked to unlock the phone with the code Koodo gave me, however I can call and text fine). I have an LG G4. I have set up my APN as per the instructions here, however no LTE data sign is comi...

US Roaming 10 Day Unlimited Talk and Text

I purchased my 10 day roaming plan on Dec 20 and as of this morning it has stopped working. I've checked my account and it is still showing it as an add-on. I have also reset my phone. Any help would be great. Thanks

Need an unlock code for LG G3

Hello @CS_Agent, I need an unlock code for the LG g3 to use my phone abroad. Please let me know what info you need from me for this. Thank you

Rewards not Rewarded

G'day Fellow PM Users, My initial 3 month contract ended on December 24th and was auto renewed via CC on December 25th. According to my dashboard I am elidgible for 7 dollars worth of rewards. However upong checking my CC statement I was charged the ...