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Forum Posts

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by Public Mobile
  • 3482 Views
  • 21 replies
  • 8 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 18421 Views
  • 124 replies
  • 31 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 30014 Views
  • 184 replies
  • 27 Bravos

FROM KARENb MISTAKENLY PURCHASED PM VOUCHER

THANK YOU ALL FOR YOUR INPUT... WOULD ANYONE BE INTERESTED IN THIS $40 VOUCHER SINCE YOU ARE ALL PM CUSTOMERS AND I AM NOT? WILL CHECK IN LATER LIVE IN SURREY B.C.

KAREN-b by Good Citizen / Bon Citoyen
  • 882 Views
  • 5 replies
  • 0 Bravos

plan suggestion

Now I am using Telus' "pay as you go" because I have no many calls per month. At first, I thought this cost is very low so I was thinking to change plan, but actually it still will cost $40 at least every 30 days if you want a full function(including...

orcsun by Good Citizen / Bon Citoyen
  • 872 Views
  • 6 replies
  • 0 Bravos

.i don't know y they not post me sim

I didn't understand Public Mobile community  .I don't know y they not post me sim its one week order?Y new coustemer are not allow to talk with coustemer service, To me its to hard to work get help in public coumminitySpoiler  

lamal1882 by Great Neighbour / Super Voisin
  • 611 Views
  • 1 replies
  • 0 Bravos

Koodo/Virgin, price dropped

Koodo and Virgin both dropped their price in Quebec.Now, talk+text+1 G data is $38 (BYOP), international text includedThey say it is limited time, but who knows...

malang by Good Citizen / Bon Citoyen
  • 1091 Views
  • 3 replies
  • 0 Bravos

Resolved! SECURITY OF SERVICE

En français ci-dessous. Given the glitches some have had with service disruptions from billing/porting/etc issues I had the following musings (or perhaps amusings?), all assuming the phone itself is not to blame for the problem, and you are not tryin...

Luddite by Oracle
  • 3883 Views
  • 11 replies
  • 5 Bravos

Internet issue

When I click on the internet it says "a secure connection could not be established"I can go into Google and type stuff in but as soon as I click on a link it says that How do I fix?

Andrea-N by Great Neighbour / Super Voisin
  • 2044 Views
  • 8 replies
  • 0 Bravos

get phone number back 438-***-****

I LOST MY PHONE NUMBER 438-***-**** BECAUSE THE 90 DAYS HAS PAST AND I WAS MISINFORMED BY AN AGENT ITS VERY URGENT THAT I GET A REPLACEMENT SIM CARD WITH THE SAME PHONE NUMBER AS SOON AS POSSIBLE AND ALL HOSPITAL AND DOCTORS AND MORE HAS THIS PHONE N...

tamara by Great Neighbour / Super Voisin
  • 1156 Views
  • 4 replies
  • 0 Bravos

Resolved! 90 Day Plan Savings

I rummaged around and came up with this spreadsheet given the following notes: a) it makes no difference to your savings if you pick Canada Wide vs Provincial, nor Canada Wide vs International texting,b) 1 GB data user opts for 4 GB on 90 day,c) mult...

Luddite by Oracle
  • 2718 Views
  • 13 replies
  • 2 Bravos

Moto E deal

Deal right now at Best Buy: Moto E$129.99Save $20Sale ends: August 20, 2015TELUS Motorola Moto E Prepaid Cell Phone Apparently online and in stores until Aug 20.

Luddite by Oracle
  • 2070 Views
  • 8 replies
  • 2 Bravos

Error: Cannot make a payment to my account.

I cannot make a payment to my account since yesterday. I also tried to delete my credit card and add the same, but still. The error message is the following: Unable to process this transaction.Sorry, we are unable to verify your credit card informati...

debugo by Great Neighbour / Super Voisin
  • 1373 Views
  • 9 replies
  • 0 Bravos

Re: How to reset 4 digit PIN number?

ATTN:    To All Public Mobile Customers, New or Former-PM Clients   If you are wanting to order a Tri-Sim Public Mobile card, please be advised that at this time, Public Mobile is in Beta phase, And NOT YET officially open to the Gen-Pop.   If you cl...

makkahn28 by Mayor / Maire
  • 815 Views
  • 3 replies
  • 0 Bravos

Technolgy

will the simcard that I have with publicmobile phone work in a samsung galaxy phone?

sriskanda by Great Neighbour / Super Voisin
  • 834 Views
  • 3 replies
  • 0 Bravos

Consequences of the new system and compensations

If I broke/lost my SIM card, and then ask for a new one, in the pre-self-serve system days, I could go to a Public Mobile store and  be back online within hours, thus experiencing minimal interruption in the service I am subscribed too. The small del...

BuzzBee by Good Citizen / Bon Citoyen
  • 1655 Views
  • 7 replies
  • 3 Bravos

What short codes are supported by Public Mobile?

Below is the list of short codes that are ready to be used on the Public Mobile network. You can get anything from weather updates to banking alerts and promotional offers.   If you are looking for a specific short code, simply click on the sheet bel...

Mansi_G by Retraité / Retired
  • 20317 Views
  • 40 replies
  • 10 Bravos

How are Rewards applied to your account?

The application of Rewards to your account is tied to your payment due date. Based on the Rewards you have earned in your previous plan cycle, up to four separate credits (one credit/Reward type) will be applied to your account several hours before y...

Mansi_G by Retraité / Retired
  • 1653 Views
  • 1 replies
  • 2 Bravos

How many Rewards can you earn?

At most, you can earn up to your current plan value in Rewards to reduce your payment to $0.   Once you reach the value of your total plan cost, you will not be able to receive any further Rewards and you will not be able to accumulate Rewards that c...

Mansi_G by Retraité / Retired
  • 2416 Views
  • 5 replies
  • 1 Bravos

What is AutoPay?

AutoPay is a free service that allows you to pay for your wireless service automatically using a credit or VISA Debit card.   With AutoPay, you never have to worry about missing your payment. Even better, if you are on a Rewards Eligible plan, you ca...

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Mansi_G by Retraité / Retired
  • 12371 Views
  • 57 replies
  • 11 Bravos

How plans work at Public Mobile?

At Public Mobile, the choice is yours. You set the terms and build your own plan, so you only pay for the services you want, for however long you want them.   There are three (3) plan length options to choose from; 10, 30 or 90 days.The day pass is j...

SPM0648-01_Lithium_Community_Beta_Assets_v2_EN3.png plans 2.png
Mansi_G by Retraité / Retired
  • 17512 Views
  • 71 replies
  • 14 Bravos

Good morning, PM Reps

HI. GoodMorning @Jeremy_M, @Mansi_G, @Caroline_B, @Val_T, @Casey_G, @Moid_I, @Christopher_T and all PM Reps, to a Beautiful SunnyMorning 

makkahn28 by Mayor / Maire
  • 767 Views
  • 3 replies
  • 0 Bravos
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