Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I activated my phone/sim today and set up auto pay. I cannot make calls or texts. Account status is ACTIVE but when i call *611 I get a your service is suspended due to no payment. Paymen tab reads: Available Funds: $27.00Payment Due Date (AutoPay): ...
I bought the sim card, activate and buy a 40 dollar plan. It said unlimited canadian wide talk and 4.5 gb data 3G. However, I cannot call Canadian number, the message keep saying long distance call is not in your add on. When try using data, none wor...
I just activated my phone and cannot make calls. It says don't have an active long distance add on. We have subscribed to unlimited call and text Canada wide. Please let us know how to resolve the issue. Thanks
I have just activated my sim card but I cannot make any call and says my account can not make my "long distance call without add on." But dialed a local number. Logging into my online account says i have a $52.00 balance? Please helpCindy
I have had my plan with public mobile for 2 months. This morning I tried to make a call and I got a message that said that my plan doesnt include talk When i checked my plan, I can see that it haes have talk and text Also, I have not had a proble...
I just paid with a $25 payment voucher to reactivate the same plan I've been using. When it first went through it said I had only $10 balance. After a refresh of the page, it said I had $0. What is going on here? What can I do? I hope it doesn't beco...
I recharged for $40cad-4gb data on 04sep19, however its still not activated.While dialing customer care, its saying your plan expired on 01sep19. it also says that your coupon code is expired or invalid.I also got a message that it is now recahrge. b...
So on a trip with the new phone after manually adding the APN for PU so it will work, but it never occurred to me to check to see if it will make phone calls. It's an ASUS Zenfone Max Pro M2. Android 9. I had to buy the Roam SIM so I could manually a...
Hi there,I got my phone stolen last week, so I went to self serve to suspend the service, then ordered a new SIM card. I understand I'll need to change the SIM card number in self serve as well. My question is how do I keep my old phone number? Becau...
I recently joined public mobile. When I activated my SIM card I ported in the number from my old phone, however the information I gave for the old number was not completely correct. Since then my phone has not had full service oh, it has only been ab...
I’m having trouble porting my number. Just moved to BC from the USA and would like to keep my old number. I have Verizon Wireless in the US, have already activated my SIM card, but when I do ‘change my number’ it says ‘We were unable to transfer the ...
I presently have 2 lines that I want to transfer in from Telus and I would like a new phone line All 3 phone numbers I would like shared on one account. How do I do that?
I am not able to make or receive calls. I have minutes on my usage. I cannot call voicemail. when i dial on my iPhone, it says call failed. When I try to call my cell, it goes to "leave a message" but I don't hear the ringing on the phone.The ba...
Hi, My credit card is expiring, and I received a notification to update the credit card information.I have since recevied a new card -- same card number, but new expiry date. From what I am aware, the old PM self-serve website, there was an option to...
As I am just checking other websites & find other provider offer unlimited data (throttled after some limit) for all their plans. So I would request public mobile administrator match this offer to public mobile users also, thanks
I need a monthly invoice so that I can submit my phone bill to my accounting department. Who do I contact for this as it is not on the Self Serve page?
Hi all. searched here. It seems I might be out of luck but..... My iPhone appears to allow only one setting in APN: SP.MB.COM Data is enabled. i still can't send texts with pictures while in US. Regular Texts and calls work. Is issue due to iPhone 4s...
Hello, I have not be able to use the data since yesterday. The Exclamation sign is showing. I have not used all the data plus I got 1GB promotion option. Please advise what is the issue. Thank you so much, MT
Hello, I’ve recenetly ought and activated a SIM card, prepaid the service, everything should be ready to go, HOWEVER, nothing is working. Messages pops up: unregistered network. Automatic search for available networks doesn’t ring up anything. What ...
We are on the verge of cancelling and can get no help whatsoever, Auto pay says its working but doesn't, Every month I go on and make a manual payment while I get texts saying thank you for using auto and I get the bonus but the service is cut off ti...
