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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Where is my number -Moderators please help

I tried to port my number to koodo and nothing works. Now I'm being asked to confirm my account number but can't get access because the account was locked and SIM was deactivated. I'm being asked for an account number which I don't have and PIN numbe...

Payment on stat

My payment date is due on momday, a stat holiday. The money is in my account but since its a stat will my service keep running??

Resolved! Exactly how are long distance add-on minutes metered

It's the first time I purchased and used long distance add-on minutes in a province wide calling account. I thought that when traveling outside the home province, all incoming calls require use of the add-on minutes and outgoing calls outside the vi...

Resolved! Port out current number, port in new number while retaining plan

Hello,I am currently on the $120/12GB plan. I would like to port out my current number to another carrier while porting in my girlfriend's number to give her the plan as it is no longer being offered. Is this possible?Thank you @CS_Agent

Community reward

How can I earn community reward in money ?

data not working anymore

I've changed my APN settings and inserted my sim card into another phone, but I still can't get my data to work. I can still text and call. I haven't used up my data either.Any ideas?

Resolved! Just changed my phone plan to get data, However it is not working

Hi, today i changed my Iphone 6 plan to have data in it, however when I tried to use the data it would not work. I was just wondering if anyone can help me access my data

Resolved! Freedom Mobile Sale

Freedom Mobile has another weekend sale. I hope to see some Public Mobile sales soon.

Re: Please Help

reported lost/stolen phone changed sim,changed number....wont accept payment. ?PS not being able to spaek to cust srv.is really making me think about bailing on Publc ,for real

Did not receive auto pay and loyalty discounts on bill

i've noticed on my account that i have certain discounts i should have received on my bill. -$6 for auto pay, and -$3 for loyalty?my bill stayed the same as $119 and change on my visa records. ($120/3months with the 2016 fall promo) "My RewardsLoyal...

Unable to receive short code SMS / verification text from Uber

Hi all, I'm unable to receive the short code SMS / verification text from Uber which is blocking me from signing into my account. From the list of available short code services on Public Mobile, it looks like Uber Alerts is enabled but I'm not receiv...

Used up data, purchased 1gb add-on but still nothing...what gives?

Can anybody help with this? I've double checked my apn settings too so it's not that... @Shazia_K?

Happy Labour day!

A quick shout-out to all in regards to the long-weekend coming up! We wanted to wish you all a safe and happy labour day weekend. (Already! Yes, I know :)) Also - a special shout-out to our wonderful moderators ( @CS_Agent ) who continuously go ab...

Resolved! Credit card charged more than transaction history?

Hi, Hopefully someone can explain this to me. I'm on a $120/90 days plan. When I registered for the first time, my card was charged $120.96. I thought it was odd and wondered where the 96c charge comes from because transaction history in my account s...

Cant login to self serve and cant use forgot password

Hi there, trying to log into self serve but i forgot my password apparently.Everytime i use the forgot password though nothing happens. I never receive a password email.

Re: Lost Phone with Public Mobile Sim

I have the same problem. I lost the SIM. How can I get my old public mobile number. To register I need a working number which I don't have at this moment.

Resolved! Fido, Virgin and Koodo offer $49/6GB BYOD plans in Quebec

Fido, Virgin and Koodo offer $49/6GB BYOD plans in Quebec Just wondering will PM have this kind of offer any soon ?

Can't reactivate suspended account

My account got suspended today because there was still 3$ to pay so I went and brought a voucher. When I called *611 and entered my NIP it said "We weren't able to process our request". Can someone help me please ?

i bought two vouchers from money mart and they dont work .... i tried to get a refund NO GO. HELP!!!

so i just purchased a 100 voucher and a 25 dollar voucher from money mart a hour ago and the voucher codes do not work when i enter them.. seeing as public mobile has no customerservice im wondering how i can fix my problem as i cant get a refund a...

MY DATA IS NOT WORKING???

hello MODERATOR TEAM, MY PHONE # IS 416xxx-xxxx. Just yesterday i realised that i was not able to access my mobiledata. though on my phone it shows data used was 3.2 gb . please advice how can i renew my data . help me to resolve it . Also, i a...

Fido to increase cost of 4GB/$40 promo plan to $45 per month

I beg of you PM please don't follow suit https://mobilesyrup.com/2017/08/31/fido-to-increase-to-45-per-month/

Trouble Logging In

Hello, I am having trouble logging into my public mobile account. I have tried to reset my password but when the e-mail comes in, it keeps indicating that "Sorry, this page has a time limit which has expired. Please re-enter the old and new passwords...

Re: How do I register/update my credit card in Self Serve?

Right now I get the message "Unable to Process Transaction Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact your card issuer for more in...

This a complain about Public Mobile/ Telus. . They are again, cutting off the line of customers off

This a complain about Public Mobile/ Telus. . They are again, cutting off the line of customers off and on since yesterday, Here are the info to complain: Thank you for contacting the Commissioner for Complaints for Telecommunications Services (CCTS)...

Resolved! Account receipt with GST/HST#

Hi, I need to request an account receipt of payments to get reimbursement from my company for my phone bill. How would I be able to obtain that? Thanks

Resolved! Move the existing number to a micro or nano Sim

Hello there,Hope that you are doing well.I want to change the phone. But my old has the big old SIM. The new phone has the micro or nano SIM. I ordered for a new SIM, but don't know how to activate this new SIM keeping my existing phone number. Kindl...

PM giveth, and PM taketh away

So, due to the "maintenance" fiasco on August 19th, PM was extending people's due dates to make up for the problems we had.Well, I just checked my account and my due date has reverted back to its original date.Anyone else notice this?

Funny thing.... received a voice message from Kudo...

I've been getting the text messages with Kudo offers for a bit which is cool, interesting that I also received a voice message from someone thanking me for being a loyal customer and then offering me a special deal from Kudo. Have not had time to c...

Resolved! Tired of waiting for PM promo? Zoomer has one right now...

I've been wanting to switch my husband over to PM and have just been waiting for a good promo to come out. Unfortunately we missed the 1-day FM deal. But I found this promo for Zoomer on RFD today for anyone on the market for a new plan and looking f...

What GSM bands does PM use?

Hi I need some help. I'm wanting to buy my son a smart watch and connect it to the PM network. The watch says it works on 3G networks on these GSM bands: Frequency BandsGSM 850/900/ 1800/1900Mhz+ WCDMA 2100MhzDoes PM support GSM? If so, does it work ...

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