can't complete your call

[purenewfie1]

can't complete your call if you don't have a long distance addon .....

just topped up account 

plan payment went through 

says active 

 can't make calls or text . data works though.tryed lost/stolen phone trick and took out sim and restarted. nothing working

[will13am]

@purenewfie1, if you tried all the unofficial tricks in the playbook without success, the only recourse is to seek formal intervention from the moderator team.  The moderator team can be reached via private message using using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team.  Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions.  Refer to the following knowledge base article for additional information on the moderator team.

[LovesToPM]

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@purenewfie1 wrote:

can't complete your call if you don't have a long distance addon .....

just topped up account 

plan payment went through 

says active 

 can't make calls or text . data works though.tryed lost/stolen phone trick and took out sim and restarted. nothing working

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