My subscription package includes 250gb of data plus the 24mth bonus of 10gb data per month for a total of 260gb. The package renews on the 11th and I've run out of data already and purchased a 15gb $30 addon. However the website is not recognizing it as 15gb and reports my total allowance as 265gb instead of 275gb. It reports that my usage a day later after purchasing the addon is 263.44gb and the system has already sent me warnings of running out of data when I should have 11.6gb of data roughly left. The subscription renews in 2 days and I shouldn't have to purchase another addon when I should have 11gb remaining. I'm guessing when I purchased the addon, it was calculating the total as being my base 250gb package without taking into account the 10gb 24mth bonus. Any help in getting this resolved would be appreciated. As a senior on a fixed income this package is perfect for my phone and internet needs...well ..maybe I could use a bit more data 🙂
