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08-01-2019 04:24 AM - edited 01-05-2022 06:13 AM
My language was sent in French when I set up my account how do I change it to English
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08-01-2019 05:15 AM
@GinYVR wrote:@111111You should be able to switch your voicemail to English via this link
Selfserve wise you will have to contact the moderators.
The OP already stated everything but the self-service portal is in french as they wanted, its the self serve portal that is the issue right now.
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08-01-2019 05:09 AM - edited 08-01-2019 05:15 AM
@111111You should be able to switch your voicemail menu to English via the instructions provided in this link
Selfserve wise you will have to contact the moderators. But this should get you started while waiting for the moderators (could take up to 48 hours).
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08-01-2019 04:53 AM - edited 08-01-2019 06:01 AM
@111111 wrote:I do not see an option to change my language in self serve
There is no setting for that which you can access yourself.
The on-screen French/English toggle is nothing more than a website setting. It gets reset as soon as you close the page.
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08-01-2019 04:52 AM
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08-01-2019 04:51 AM - edited 08-01-2019 04:56 AM
Like computergeek said, I guess you'll have to get help from the moderators. Sorry.
I just learned something new.
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08-01-2019 04:47 AM
I do not see an option to change my language in self serve
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08-01-2019 04:44 AM
@111111 wrote:When I dial 611 It’s in French when I dial my voicemail it’s in French My account was set up in French at the store by accident how do I fix it I can’t even set up my voicemail because it’s in French I dial 611 it’s in French please help
You won't be able to change your Public Mobile account language yourself. You'll need to ask the moderators to do it for you. Please use the following link to contact them: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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08-01-2019 04:40 AM - edited 08-01-2019 04:44 AM
Go into your self serve account to change it back to English.
If you didn't set up a self serve account yet, you should do that now.
In store activations do not set up your self serve accounts.
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08-01-2019 04:38 AM
When I dial 611 It’s in French when I dial my voicemail it’s in French My account was set up in French at the store by accident how do I fix it I can’t even set up my voicemail because it’s in French I dial 611 it’s in French please help
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08-01-2019 04:34 AM - edited 08-01-2019 04:34 AM
@111111 wrote:My language was sent in French when I set up my account how do I change it to English
Are you asking about your self-serve account or your community account?
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08-01-2019 04:30 AM - edited 08-01-2019 04:35 AM
At the top of the page you are viewing there is an icon switch where you can switch from English to French and back. Look at the top of the page. EN FR