Long Distance Add-On Not Being Recognized

[wooge]

Hello,

I have an LD add-on but it's not getting recognized. I made an LD call yesterday and I was cut-off mid call with an automated message about not having enough LD minutes.

Could someone here with a similar expernece or from @CS_Agent help me?

Thanks!

[Acekiller]

the selfserve portal should give  hints to what happened.

[Anonymous]

@wooge, Does you self service portal show minutes remaining in your LD add-on?  Any chance it was used up?

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