Verifying my account number

[kmirza50]

Hi there, 

I am trying to port my public mobile line to another carrier. When I give them my account number based on my onine profile, the other carrier is saying that it's not the right account number. 

How do I verify my account number? 

Thank you, 

Khalid

[will13am]

I believe that the account is 1 with 6 zeroes following it plus 7 additional digits. So 14 in total. 

[computergeek541]

While your Public Mobile account number is available from within your self-serve account, I would try to avoid copying it from there.  There are just so many zeroes in there that it's really easy to make a mistake.

The account number is available with the activation confirmation e-mail message sent to you by Public Mobile.  If you still have access to that mesasge, I would say to copy and paste it from there, especially if you are requesting the number port using online methods and are inputting the information using your own computer.  You could then just copy and paste the number from that e-mail message.  It is at the the of the message in the "to" next to your e-mail address where the receipient's name would usually be.  Additionally, if you are getting someone at a store to do the number porting for you, I would copy and paste your account number into a word processing program, enlarge the font, and insert spaces every 3 or 4 digits.  That's to make it easier for the person to see and type things as groups of numbers instead of one large, long number.  You wouldn't actually type in the spaces, but it would help with visibility/readability.

[wetcoaster]

A consideration in addition to the above: Your account needs to be active at the time of a port-out. If your account is in suspended mode right now you should contact the moderator (link provided in the replies above) and ask if they are able to activate your plan temporarily for porting. If they can't do that you could have them switch you to the least expensive plan (30days text only or 30days 250Mb).

[Anonymous]

you need send a private message to @Moderator_Team.

In your message put it, please include.

- your account number

- your phone number 

- your account PIN

- Detailed explanation of specific your issue

- them can help you a lot nice service Team

OR can you go to Account Log In 

https://selfserve.publicmobile.ca/

and on it top right side you will see it your account number

Good Luck

[Anonymous]

@kmirza50, The account number is shown in the upper right hand corner of you self serve account.  If the other company is not accepting it then somehting is wrong on their end, perhaps.

Are you sure you copied the number correctly.  There are usually a lot of zeros.

Alternately, perhaps some other piece of info doesn't match what you have on the account?

You can try contacting the moderators via private message, perhaps they can see what might be blocking your number port.

Click here to send the moderator team a private message.
You can find information regarding the moderator team by following this link.

[Someone_here]

Make sure you don't forget any "0"... 

If it doesn't work, you probably have to contact the mods...