Changed plan, payment success, wont change. HELP

[jason3]

My plan expired today, so when i tried to make a call I realized. So i went on the site to change my plan from 60$ to 30$, the payment went through  but my plan didnt change. Still saying 60$ plan but says I have a 32$ balance. Wont let me change to the lower plan. Gives me the option to top up at the bottom or wait until next cycle. I cant fix it.Currently, I have a family emergency so the faster I can get this fixed. the better.

[jason3]

Thank you!

[mimmo · Accepted solution]

Once the plan is expired only mods can change it 

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