Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, When i sign in my account.It display:"Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Make a payment to reactive your current plan.Suspended accounts are deactivated af...
Hello,I just activated with public mobile and we tried to port and it wouldn't go through. My Bell account is still open and I would like to port my Bell number over to Public. What is the process that I need to do to do this?
Hi folks. Signed up for the $30 plan but my bill looks like like debited me a total of 50 for the plan, instead of 30. Can someone help me to understand this? Is there an error?
My account was disabled and I was on autopay. Im trying to make a payment online and it states :Unable to Process TransactionSorry, we are unable to verify your credit card information, so this purchase could not be completed. Your credit card has no...
I don't know if anyone has had this happen, but this is our second month on PM and my husband originally signed up for the $25 unlimited talk and text plan. We went in to check his usage, etc. tonight and discovered that his plan had been changed to ...
Does anyone else notice calls dropping after 2 hour conversations? I've tested this a few times now and just found it strange. Is there a 2 hour limit for calls that I was unaware of? It's not a huge issue, I'm just curious.
Just noticed it in my self serve portal.
Spent over 3 hours on the phone with Koodo after recieving the $40 8gig $180 credit text offer.Their webstore is a joke as you are forced to deal with the workforce in central america or someplace similar.Have 2 phones, both received the same offer b...
I paid my cellphone plan last August 7 and my plan is every 3 months. Today in the morning my cellphone was working correctly, but at 2:30 pm I couldn't make a call, the operator said "Sorry you can't complete this call, please visit publicmobile.ca"...
Hi there, since today I cannot receive SMS anymore. I can send SMS though, but I don't receive any responses anymore. I did unplug/replug the SIM card, I rebooted my phone and I checked my usage history online. In the usage history online incoming me...
I'm helping troubleshoot my mother in-laws account since she's having issues with her 3g data at the moment. Here's her situation:- currently she does not seem to have access to data (she has the 3GB at 3G Speed/0- Days)- this happened after she pur...
I just picked up a Samsung Note 8 at Costco for a steep discount from regular prices. Samsung is reduced since the newest models are for sale. I'm sure there are other retailers discounting to.If you don't mind last years model, check em' out
Hi there,I just bought a sim card and when I tried to register it it said the sim is invalid, I have no idea what to do please help, thanks-Tiger
Hi, I’m from Sweden but live in Vancouver for exchange, and my phone was bought in Sweden. I just got a public mobile sim card and my phone is telling me that the sim card doesn’t work in my phone. I checked my IMEI number before buying the sim card ...
Does anyone know if a 2-4 month Snowbird Plan is being considered? Is there some reason such a plan is not available? We need a Public Mobile plan similiar to Roam Mobility so we don't have to keep track of more than one service provider. Thanks.
I just registered my SIM card and put it in phone, but my phone says activation required. Help?
Hi there, Do the 50 outgoing messages included in the 10$ plan include local outgoing text messages or it is just international texts?
I had my credit card on autopay, but my last payment didn't go through. I tried to re-register the credit card but it says it will not work. My credit card works fine otherwise. What should i do?
If i add Money to my account will it expire after a number of day or will it stay in the account for unlimited day or until i pay my bill
Hi, I'm trying to set up a phone for my mom. She can't handle smartphone and use the basic samsung SGH-C414Y flip phone. For some reason it is unable to connect to public mobile. I know the phone is unlocked. Any suggestion will be much appreciated.
I switched my existing phone number to Public Mobile yesterday. Everything works except people cannot contact me, it says "call cannot be completed as dialed". Today I get a text message from Public Mobile saying: "We're experiencing difficulties pro...
Hi community,I bought public mobile sim yesterday from Walmart. I specifically asked rep to give me lowest available plan because I am not going to use SIM card for next 3 weeks as I will be out of country. But he sign me up for $40 plan and told me ...
Hi there,it's been almost 10 days since I emailed the MOD's about my troubles with the US roaming add on and still, no response yet.Long story short, after purchasing my US roaming add on - 11 days ago (calls + text + data), I had only data and calls...
Hey all, I forgot the PIN (4 digit) of my account. Do I just DM moderators to retrieve it? Or any other options? Thanks.
Hi All, Heading to the US again for 5-6 days. Since my bf and I will be separated during the day for the first couple days of the travel, and he's given my phone number as an emergency contact (he's off training for work) I'm looking to add the US ro...
Just returned from my trip to Europe. Being there I've used Vodafone sim card for local service.Vodafone pushed on my phone their version of apn-config.xml, so I do not need to edit APN settings manualy to have data service. On my return to Canada I ...
one of my referrals' account got deactived because of changevof credit card. That account is now activated but i still lost that person as one of my referrals. How can i get that back asthat account is now activated? Thanks!
I don't have the sim card, I can't remember the phone number, it was used a very long time ago. No service on this line is being used for the last 2 years, I want to cancel the line.I forgot the password for my account, my registered email address is...
I am in the process of changing plans but my account is suspended and i can't get my account to re-activate on a one-month contract only for the purpose of transferring to Koodo. I keep ending up on the payment screen rather and it won't let me re-ac...
