Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I cannot get into the self serve account for my son. I have been paying for his account through prepaid vouchers as I cannot log on to his self serve account
I've been to a few Esso locations and all say the voucher system is down!Will this be fixed soon?
Hi there.This morning I checked my account and it says it got suspended. But for some reason it already charged my cc when checked my statement online,it have funds on my account for the billing but didn't take the funds to pay for my service. Everyt...
Did anyone else see that koodo was shutting down it's self serve app? Apparently it's because most people use the website.Hopefully PM gets one in the future. Not a necessity but it would be nice.
Can anybody answer my question why is my account saying my plan expired I paid it on may 24 I out 60 in my renewal plan is may 28 it changes over today but why is my account suspended I paid for it but my phone is working
I just paid my bill on the 24 of May when I got paid now it saying suspended in highly pissed yes I am changing my plan but really suspended when I just pay it.
I ordered a sim already waiting for my shipment if my husband have a Pm I can use him as a referral ?Also if I signup for a plan can I make changes lets sey from province wide to Canada wide. Or do I have to wait 90 days to make changes to account
A friend is blowing through his data at 6 GB/month (lives in cottage country) and considered buying data add-ons. We discovered/confirmed a procedure to renew early provided current plans are acceptable. This will not work if you are on any promo/gra...
Hi,I opened my account today and found that my data option which was 400 MB was disappeared and I have no data right now.Can somebody help me
View CustomerComplaints [87] https://www.bbb.org/kitchener/business-reviews/cellular-telephone-service-and-supplies/koodo-mobile-in-toronto-on-1173828/reviews-and-complaints?section=complaints
I'm looking to switching another phone over to PM and was wondering if any of the Mods "knew" of any future promo plans coming down the pipe???I'm on the Fall 2016 12GB Plan and LOVE IT!!!!
Hi everyone, @Mary_M I just ported over to public mobile earlier today, got the sms that the port was successful. I tested everything out, calls work, data works, and I can receive texts, but I can't send them. I've tried power cycling, taking out t...
Will not accept credit card, voucher # is mislabeled and site is completely user unfriendly. Very disappointed!
I was trying to find out the call, text and data rates if you choose to have the base plan. How would they be billed is there a page i can find out the information regarding those? Regards
Hi does anyone know how to bulk or auto delete the draft messages that are automatically saved. I just noticed a long list of draft messages in my community account page (when you click on your icon on teh right side) not that is a a big deal for...
Hello! My boyfriend tried to activate his new sim card, but there was an error. Now when he tries to log in online and it doesnt work, when he retries to "Activate" it says that it has already been activated. I tried to call him, but he doesnt receiv...
-Have 2 lines and 2 phones.-LG G5/Moto G Play-LG G5 line has no data today. Calls and text work.-Been with PM since November without any issues on either line.-Moto line works fine. (LTE works)-Restarted LG G5 numerous times and removed and re-insert...
Oooops. I'm disabled - memory is sharply affected - and I messed up. I bought a voucher last September, not understanding that since I didn't have an active Public Mobile Account, I couldn't use it. I've since lost my Public Mobile SIM, so I can't p...
I am trying to upgrade my credit card information. I've cleared my cache, browsing history, tried incognito mode. NOTHING. I called my bank. Not them. So what the heck is going on? I want to upgrade to the $81/90 day plan unlimited talk and text and ...
I know this should be somewhere is the help, but I can't find it. Sorry, if it is.I know the US plans are 10 days in length, and start when you buy them. But when do they end? Is it 10x24 hours? The same time time of day in 10 days? Or the end of the...
Hello everyone!I would like to know if this is normal. I have a feeling it isn't because after my successful renewal 2 months ago my rewards are stuck.Autopay: $2 (should this be $6 for my 90 day plan?)Refer-a-friend: $3 (I have 3 referrals, so this ...
Hey.I am unable to activate data on my iphone 4 running IOS 7.1.2. I have done a factory reset. Researching the topic, i have been pointed to this page (http://productioncommunity.publicmobile.ca/t5/Announcements/iPhone-Update-and-APN-settings/m-p/1...
i need to know how much per month province wide + no text? 27$orprovince wide +global text? 37$ i need to use 1 month to check your servicebecause i am with chatr since 2015..signal in basement is very very low. thank you
Good day... I understand that you can suspend the service to a phone if it is lost or stolen, but what if you would like it just suspended or deactivated for other reasons? I also see there is a 90 day limit before your account is deactivated. Are yo...
Maybe lost today....canit find it , along with my sim card inside the phone, so will you guys send me a new sim card with the same number?
Yesterday, I received a text from PM that I had used 75% of my data and was a bit surprised since my phone's data measurement (DataWitness PM) was only showing 55% used up. Now, I've had issues with this app in the past after my phone restarts it sto...
I am on auto pay. I got charged $125.43 ( $111 before tax, I'm in ON) on May 22. but in my account shows the payment is $105 before tax, $118.65 after tax. I think one of the 6 dollars reward didn't apply, it happened on my last auto payment too. I a...
Hi community, below is my plan 120$/3months.I have a 1$ reward. But I read somewhere that your plan must bereward-elligible in order for this to be usable ?How can I find that outShould I pay 119$ + tx because I have 1$ reward ?thanks in advance My P...
I have noticed that I have to relogin to the community, on a daily basis or sometimes after closing my browser, ( I check the keep me logged in button). Was wondering if anyone else has this issue? running windows 10 and chrome. Anyone know How...
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