Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I updated my plan a few days ago before my renewal to what I thought was 90 days with 3g data. I have noticed today that I've been charged for this but I'm still receiving LTE so i checked my account and have seen my plan hasn't changed, obviousl...
I and my wife have trasfered our accounts over public mobile, but we have not received exta 6gb to internet usage. It has more than one moth, but adversitments said 48 hours. Who can help us ?
hi my mom's phone suddenly no more data, why is this happening?
Hello @CS_Agent,There are several errors on my data usage:June 24, 2017 12:38 917MBJune 23, 2017 12:50 219MBJune 22, 2017 12.02 466MB In particular on June 24 I know for sure I was connected to the wifi network at work. Can someone look into this ple...
HiI made a Self Serve account a while back and since I have Autopay I rarely used it at all, so I ended up forgetting the login and password. Furthermore, I might have changed the email address and/or password at some point and completely forgotten a...
I went to check my data usage and forgot my password so I did a password reset. The password reset email however was just a bunch of Chinese/mandarin characters, emojis, and boxes with question marks. I attempted to try some more passwords and now it...
I cant send or receive texts in Mexico. Anybody know why?
Trying to set up account but this shows up: Oops ... It seems that something went wrong .. Please href=" https://publicmobile.ca/en/on/get-help" Target="_blank">email us to get your account operational. We apologize for any inconvenience. Can one o...
I put in the wrong info to port my old cell number and got a phone call about it. I have the right info not but don't know where to send it. Please help
So I got a SIM card and am trying to activate it... everything works until I get to step 5 (paying for it), where it doesn't like my credit card details. I've tried multiple times over 2 days.I called my credit card company (it's a Canadian Tire mast...
Hello, Over the weekend I have attempted to port my mother's phone number from Fido to Public Mobile. From the most part, things are working in the sense that outgoing calls are working and showing up with the correct telephone number, but incoming i...
My payment due date was supposed to be July 25th. It is now July 26th. My credit card was not charged yet but I see "Your account has been suspended" and "Plan Expired" in red bold lettering in my Public Mobile account. My calling and texting still ...
Hi guys, please help, my data stopped working out of the blue. Here a few things you should know. 1) I have plenty of data left, this is not an issue. 2) I have reentered the Public mobile APN settings multiple times to no avail. 3) This may have ha...
So I have been on a 120$ for 90 days plan for about 6 months now. It was all going fine and I had gone through 2 cycles. Then my credit card expired so after my 2nd cycle was finished, my plan didn't auto-renew (it was on auto-pay). So I updated my c...
not sure what is going on, I got a new line but it;s telling me to write to you guys. I never had this problem before. Please me email address is xxxxxxxxxxxxxphone I was tryying to get was xxxxxxxxxxx
People are telling me that they cannot call me? What is going on PM? some people tell me they fall directly on voicemail?
I need an admin becuase I seem to be having random errors when trying to transfer my Rogers number onto PM.
Hi,I have a friend on Public Mobile who went to Fallsview Casino the other day in Niagara Falls Ontario Canada (in province calling) and her phone showed that she was roaming and it didn't work. She got this text.Public Mobile here. Welcome to USA! Y...
can't receive or make any out going calls. Had to borrow my friends phone originally thinking it was my credit card. Confirmed twice it has nothing to do with my cc. Tried figuring it out myself on public mobile site, every time it saids my credit ca...
I'm wondering if there is a way to mark your number as "do not port" with Public Mobile? There are several security concerns around porting your number to another carrier – it's not very hard for an attacker to impersonate you sufficiently enough to ...
I set up account yesterday but not completed because I put a wrong old provider info. I already paid for 90 days plan and my account no. is xxxxxxxxxxxxx, please help me to active my SIM
Funds were avail in my account and still are...so tried my Visa funds avail as well got message denied by credit card issuer....except it wasn't and funds were taken anyway and for 3$ more then normal account is 75$+ tax after auto pay credit...when ...
Hi Public Mobile community. It's been one week since activation and it seems like I still cannot receive calls. I can make calls and use data but just can't seem to receive calls. Goes straight to my old providers voicemail. Kindly advise on how to r...
I sent the following private message to @CS_Agent, but if anyone can shed any light on this situation, I'd appreciate it. My Plan Expiry date is July 24th. I am still able to receive texts and calls despite my account being suposedly suspended. I'm p...
Hi all, I have auto-pay setup, have already gone through a few cycles of the 3 month pre-paid, haven't changed anything on my account. It's one day past my billing cycle and my account is suspended for some reason. I added the amount due to my accoun...
Good day, Our plan expiry date was July 24, 2017 and we were setup for autopay when we signed up as required by our plan:This plan includes: -- $55 for 4GB Promo- 12GB Data- Unlimited International Text- Unlimited Provincial TalkJuly 24th (yesterday)...
My partner is annoyed because she wanted to buy a U.S. roaming plan today. When will the site be back up?
Hello,I've been with PM since October, and my bill payments have been varying and being wonky. I've set up autopay which gets me $6 off my 90 day plan which is suppose to cost $120. My first bill when I joined in October was exactly $120. I've read p...
Hi everyone,I have a 12gb per 90day plan Province wide plan on that special they had a while ago.I received a text that i was at 95% usage a couple days ago. My plan renews in August 3rd so I made sure to limit my data usage. A day goes by and my dat...
I have to pay today to renew my connection as it was my last day of service.Hut i changed to a plan and i clicked on the option to change on the renewal of next billNow i was trying to pay but i could not get any information on my account it is showi...
