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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 43199 Views
  • 152 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 53640 Views
  • 182 replies
  • 30 Bravos

Resolved! I had an issue in changing my plan

 In order to give public Mobile a try, I bought 10-day plan that expired yesterday, Nov 14th. Few days ago, I had logged in on my account  and changed my plan to 90-day promotion. When I changed it, I clicked on the key for <Change on Renewal Day> bu...

richardini by Great Neighbour / Super Voisin
  • 1227 Views
  • 3 replies
  • 0 Bravos

Problems Porting from Koodo

Hi everyone. I followed the instructions found here: http://productioncommunity.publicmobile.ca/t5/Getting-Started/Koodo-porting/m-p/86466/highlight/true#M15256 I used a different email address, as instructeed. When I ported my number from Koodo, my ...

koodoport99 by Good Citizen / Bon Citoyen
  • 3101 Views
  • 19 replies
  • 0 Bravos

Need help for network issue

I swtich my phone from another carrier more than two weeks. I met the following problems:1. Some times I cannot connect the networks. No cell phone singals can be reached one hour then  the signals come back;2. Even i have signals, (but some times 3G...

xctang by Great Neighbour / Super Voisin
  • 722 Views
  • 2 replies
  • 0 Bravos

Requesting a Refund - Koodo Restored My Account

I've finally sorted out everything with Koodo and got my account restored, and back into good standing (They've credited my account and gave me a bonus as well for all the trouble that was caused.)At this point in time Im requesting a Refund. I've em...

Jash098 by Good Citizen / Bon Citoyen
  • 753 Views
  • 1 replies
  • 0 Bravos

Xpresspost delivers how?

First post in the forums...seems to be a wealth of knowledge here. Search didn't bring an answer, so asking...how does xpresspost delivery work?  I mean, are the SIMs actually sent to my community mailbox or do I get a door knock and get them at my d...

rdb91 by Good Citizen / Bon Citoyen
  • 4403 Views
  • 12 replies
  • 1 Bravos

Resolved! Ordered a sim card on Nov 07, still not here today is 15th

I have ordered a sim card from public mobile on Monday November 07 , the order is 90227. Today is November 15, I still do not receive the sim card yet !!!!I have received the confirmation email from public mobile. Why there is NO any tracking number ...

Yang by Great Neighbour / Super Voisin
  • 2519 Views
  • 10 replies
  • 0 Bravos

Invalid SIM

I just tried signing up/porting/activating and got an error after entering my credit card. Now when I try the sign-up process again it gives me an invalid SIM error. I couldn't even login to my account that I originally created so I had to create thi...

Todd123 by Great Neighbour / Super Voisin
  • 790 Views
  • 3 replies
  • 0 Bravos

Sorry, your account activation request has failed.

Hi there after going through activation i received this message "- Sorry, your account activation request has failed. Please visit our online community at href=" https://publicmobile.ca/community" Target="_blank">publicmobile.ca/community for assista...

mlwang by Good Citizen / Bon Citoyen
  • 891 Views
  • 4 replies
  • 0 Bravos

No Service - NO ANSWER

I changed my plan from a 90 day to a 30 day plan (change at the next renewal) – the payment due should be 42.00 for the next 30 days. The accounts says that the amount owing is 78.00 ..the available funds are 42.00. I have autopay so…it appears that ...

MediaGuy by Good Citizen / Bon Citoyen
  • 782 Views
  • 2 replies
  • 0 Bravos

Resolved! 3G works on iPhone 5 (iOS7), but not LTE

I have successfully ported my number from Fido, everything works except for data (or LTE specifically). I got 3G data to work, but I just couldn't get LTE to show up. Option is enabled in settings. I've read that updating the iOS solves the issue, bu...

Resolved! Don't have service

I just swithced about an hour ago and got a text message confirming that my transfer request has been completed succefully.. does this mean I'm supposed to have network or is it just to confirm that they've received my request 

chrislee by Great Neighbour / Super Voisin
  • 1786 Views
  • 7 replies
  • 0 Bravos

OnePlus 3T on the Public Mobile Network

Just wanted to make a quick post to show that the OnePlus 3T should have no issues connecting to the Public Mobile Network  Public MobileFor 3G use (UMTS/HSPA): 850MHz/1900MHz bandsFor 4G/LTE use: 1700MHz/2100MHz bandsFor 4G/LTE use: 700 MHz bandSour...

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yo by Great Neighbour / Super Voisin
  • 6589 Views
  • 28 replies
  • 4 Bravos

Failed Activation, No Service and No Account

Hey everyone, Yesterday (Nov.14) I tried to activate a new account - I entered my new Public Mobile SIM#, filled out the info to port my phone number over from WIND, and got through to the payment options.  I entered my MasterCard info and it wasn't ...

JesseK by Great Neighbour / Super Voisin
  • 1950 Views
  • 10 replies
  • 0 Bravos

I have no phone right now

My phone ported over after a week. I put in the public mobile sim and it will not work because needs payment, but i cannot access my account.   Last week when I signed up it wouldnt allow me access to my account and I sent a PM to 2 moderators but st...

Signup by Good Citizen / Bon Citoyen
  • 1046 Views
  • 4 replies
  • 0 Bravos

Resolved! Can't access my account

Hi,I just activated and trying to log back in to port phone # over from koodo.But, system doesn't let me log in. It doesn't even recognize my email address whenI tried to reset password(thought I messed up with password)  Can someone help? 

Hyuna by Good Citizen / Bon Citoyen
  • 4289 Views
  • 18 replies
  • 1 Bravos

Resolved! Alternate Phone number.

Trying to active for a friend of mine a PM account and i get stuck at "Alternate Phone Number"What's does it mean ? The phone number which he port or any random numbers ?And also Authorization Name : ? The owner name or what's the point ?

Ionut by Model Citizen / Citoyen Modèle
  • 2684 Views
  • 7 replies
  • 0 Bravos

Cannot receive calls or texts FOR A WEEK NOW

This is really ridiculous!! I have been private messaging on this community forum and posting on the fb page and no one has read my message even!! My phone hasn't been receiving calls or texts for a week now since I activated and I'm still paying for...

aifraim by Good Citizen / Bon Citoyen
  • 850 Views
  • 3 replies
  • 0 Bravos

password reset

This is not working   I have tried many times to reset and nothing.. no email... i need to pay my bill... I have not changed my password so I dont know what is going on... getting a little frustrated.

Bobbi by Good Citizen / Bon Citoyen
  • 840 Views
  • 3 replies
  • 0 Bravos

Resolved! Ported from Koodo - But Phone Number Did Not Transfer?

Hi all,Ported from Koodo last night successfully. Service deactivated on Koodo sim and activated on PM. However, my number showing on my outgoing calls are my Public Mobile number, and not the Koodo number ported over. Additionally, when anyone calls...

PoweredByPho by Great Citizen / Super Citoyen
  • 1475 Views
  • 5 replies
  • 0 Bravos

Resolved! Mod response time

Hello PM staff..  could we please get an update in regards to the current MOD RESPONSE time for heavens sake so people get an idea as to what to expect.......we all know about the  backlog, but 3+ days to wait as well as not saying why is not helping...

jheili99 by Deputy Mayor / Adjoint au Maire
  • 3148 Views
  • 7 replies
  • 6 Bravos

Urgent, failed activation and Fido port

Last week Thursday (5 days ago) I tried to activate my new PM SIM online. I got the credit card error message which said to contact PM. I sent an email at that time. No reponse up to now. I then started reading up on these forums at all of the horror...

mystikal_325 by Good Citizen / Bon Citoyen
  • 1541 Views
  • 10 replies
  • 0 Bravos

How are the mods determining the order of response?

I get that there is a huge backlog and I can understand the lack of support due to the lower price. We get what we pay for. But it is really frustrating seeing mods replying to threads that are created after you when you have been waiting for a respo...

kevinl by Good Citizen / Bon Citoyen
  • 1734 Views
  • 13 replies
  • 0 Bravos

Data Stopped Working

Hi, My data just stopped working 2 days ago. Calls/Texting works fine, but I am getting not data.  I have PMed all the mods but have not received a response. Can anyone help? Edit: My data had been working fine up until 2 days ago. I have been using ...

admlw by Good Citizen / Bon Citoyen
  • 1050 Views
  • 7 replies
  • 0 Bravos

SIM Order not received or shipped since November 2

Hi there, My father ordered a SIM card on November 2nd with email confirmation showing order number 86270. After 13 days, we have yet to receive the SIM in mail. Also, no shipping cofnirmation email was received. Please help with this matter as the 9...

1azn5oul by Great Neighbour / Super Voisin
  • 545 Views
  • 1 replies
  • 0 Bravos

Referral for Friend Not Received

Hello, I'm having an issue with getting a referral credit for one of my friends. She recently had activation issues and had it resolved by a moderator, and I recieved a text saying that my friend had left and therefore I would not be receiving the cr...

Petercbpoon by Great Neighbour / Super Voisin
  • 982 Views
  • 4 replies
  • 0 Bravos

Resolved! Koodo (account with 4 lines) to Public Mobile

Hi there,  I have 1 Koodo account number, with 4 lines (numbers). How should I approach this to port all 4 lines?  Concerns:1. Since I'm the only account owner, how can those 3 lines have authorization to port the number to public mobile? Will changi...

winciy0412 by Good Citizen / Bon Citoyen
  • 3754 Views
  • 14 replies
  • 0 Bravos

Port stuck, anyone try credit card chargeback?

Hey Everyone,  I understand the self-serve and pre-pay business model that PM uses to keep prices low, and I try to be reasonable as my expectations as a consumer, but I'm considering calling my credit card company to do a chargeback on my 90 day fee...

imsimon by Great Neighbour / Super Voisin
  • 861 Views
  • 3 replies
  • 0 Bravos
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