Cannot make long distance calls

[yanqc]

Hi,

A long distance call has been cut yesterday. When I tried to call back, a voice said that I didn't have a long distance option. Though, I've had this option since I signed up with Public mobile and I never ran out :

Current Add-Ons

• 400 min Intl Long Distance (Incl Canada & US) - $15.00
  

My billing cycling just happened on august 10th for the next three months and there's no way I ran out of time since I called maybe 2 or 3 times.

Am I the only one in this situation? How can this be corrected?

Thanks,

[JK8]

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@paking07 wrote:

Hi i bought a  add on for international call but i cant use it i think i need to activate the long distance call. I try call but it say my plan is not included with long distance call

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Buying an add on is a 2 step process:

1. Add funds to your account

2. Buy the add on

What add on did you purchase and where are you calling?

[paking07]

Hi i bought a  add on for international call but i cant use it i think i need to activate the long distance call. I try call but it say my plan is not included with long distance call

[yanqc]

Thank you for your answers, 

It makes total sense now! 

[daredogg · Accepted solution]

I think @popping is correct. You may have mistaken the "add-on" as a permanent thing. Add-ons are one time items added to your account. In this case, you added 400 minutes of LD and it's slowly been declining. Here's a screenshot from my account...

I've now used 343 out of the 400 allotted minutes. As soon as I use up the 400th minute, this line will disappear from the My Data & Add-Ons section. More than likely if you log into your account, you won't see any LD minutes listed, as they're now used up.

[popping]

@yanqc

Renewal is only renewing your 120 days plan - NOT your add-on.

Add-on minutes does not expires until all consumed.

Login to your account to check how many minutes left on your long distance add-on.

My guess that you had used all 400 minutes unless you added another long distance recently.

If you have unused long distance minutes in your add-on, send a private message to moderator for help.

Click the following link to send a private message to Community Moderators to ask for help.
Please include your PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

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https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[yanqc]

Yes 

"Unlimited Provincial Talk/Appels Illimités dans la Province"

and, the +1 is already recorded in the phone number. Like I said, I never had a problem before.

[KMG]

Just to confirm - do you have local calling included with your plan?

Try putting +1 in front of the number you are trying to call, that sometimes works.