Tried to move to Koodo

[colin9000]

hi there, i'm fairly new and I got a promo code to move to Koodo but at the last second they would not honnor it, so how do I get my public mobile sim card to work again and get my number back? thanks Colin.

[choding]

you didn't pass the credit check!

if you can't , you can't port your number to Koodo.

it means you are still PM user.

but why do you have problem?

just put the sim card in your phone and use it.

Koodo is post paid system, they want to know the credit of newbie.

So they want to check Driver license and Credit Card.

As you don't have above, you should ask your parents and open their name.

it is simple and ease.

good luck

[JL9]

Are you talking about the 35/5 GB 40/8 GB plans?

[ShawnC13]

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@colin9000 wrote:

hi there, i'm fairly new and I got a promo code to move to Koodo but at the last second they would not honnor it, so how do I get my public mobile sim card to work again and get my number back? thanks Colin.

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Did you do this online?  If you did your SIM should still be active with your number as Koodo ships the SIM activated with a new number on it.  How can Koodo not honor the offer?

[Horemansuk]

If they did not port your number you are still on PM

IF they did port your number you are with Koodoo.

Just signing up with Koodo does nothing to your account until you port.

[colin9000]

Thank You.

[Dunkman · Accepted solution]

@colin9000

You will likely need to contact moderator to sort out your account issues.  

Here is instructions to contact moderator:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-How-to-Contact-our-Community-M...

(Do not send multiple messages to moderator. That slows your response time significantly)

Or just send a private message through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 (include your phone number, account number and PIN)