I can't register for self service account by using my mobile number

[Thinkapp]

Hi

I tried to register for self service account but was told my phone number is invalid. This is pretty funny I have transferred my phone from Rogers recently into Public Mobile and everything else looks fine.

Thanks,

Daniel

[CS_Agent]

Hi @Thinkapp,

I just sent a message to you.

Please read it, and then reply to us privately.

Thank you!

Gregory

[Thinkapp]

Thank you for reply

I have received text messages from my colleages for past couple of days. Something could be wrong in Public Mobile.

[will13am]

@Thinkapp, are you sure you are able to receive incoming text messages?  If you ported a number into Public Mobile, the port may still be ongoing which might explain why the system is reporting the number as invalid. 

[mimmo]

did you sign up at a retail location?  if so then please contact the mods.  if you signed-up online then you sould created an account during activation.

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Toronto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, but can be up to 48 hours.
• There is no need to send multiple messages.

Some good posts/reads:

• Search PM-GUIDE (remove "-") to find some great posts and answers to many common questions