I can't register for self service account by using my mobile number
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-29-2018 10:10 AM - edited 01-05-2022 01:34 AM
Hi
I tried to register for self service account but was told my phone number is invalid. This is pretty funny I have transferred my phone from Rogers recently into Public Mobile and everything else looks fine.
Thanks,
Daniel
- Labels:
-
My Account
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-29-2018 11:26 AM
Hi @Thinkapp,
I just sent a message to you.
Please read it, and then reply to us privately.
Thank you!
Gregory
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-29-2018 11:19 AM
Thank you for reply
I have received text messages from my colleages for past couple of days. Something could be wrong in Public Mobile.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-29-2018 10:28 AM
@Thinkapp, are you sure you are able to receive incoming text messages? If you ported a number into Public Mobile, the port may still be ongoing which might explain why the system is reporting the number as invalid.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-29-2018 10:13 AM
did you sign up at a retail location? if so then please contact the mods. if you signed-up online then you sould created an account during activation.
How can you get help with your account, activation, or service?
- Please contact the Community Moderator Team to get gelp with you account.
- They are Public Mobile support employees who can help with your issue (More details).
- Click here to send them a private message.
In your message please include:
- PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue
Don't know your pin?--provide any 3 of the following:
- Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount
How long until they reply?:
- Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Toronto Time].
- Messages are replied to during business hours and in the order they are received
- Typical response time is between 1-3 hours, but can be up to 48 hours.
- There is no need to send multiple messages.
Some good posts/reads:
- Search PM-GUIDE (remove "-") to find some great posts and answers to many common questions