Plan payment problem (autopay)

[JL1]

Hi

I have setup autopay, first I got the message that it didn't go thru yesterday. I saw that everyone were having problem so I paid it myself first.

I sent a PM to mod with no reply yesterday

now I lost all the rewards as well.

are the mod working??

Thanks

[Anonymous]

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@JL1 wrote:

The autopay rewards are gone for me

the autopay seems to be set 1 day (yesterday) before the expiry date (today)

I got a text saying it can't obtain money from the autopay. (yesterday)

I saw on the forum that quite a few people account got deactivated as the payment didn't go thru

so I had to pay it to avoid that

I guess I can only wait for their reply now

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At about 12:20am ET of the new term, the system will convert rewards into Available Funds. Then around 2am ET the system will take what money is in there and then try to take payment from autopay if set up. This is the part that failed for you. So you would have come along later and manually paid the needed amount. Which ought to have been less than your plan cost.

[JL1]

The autopay rewards are gone for me

the autopay seems to be set 1 day (yesterday) before the expiry date (today)

I got a text saying it can't obtain money from the autopay. (yesterday)

I saw on the forum that quite a few people account got deactivated as the payment didn't go thru

so I had to pay it to avoid that

I guess I can only wait for their reply now

[RobertQc]

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@JL1 wrote:

Hi

I have setup autopay, first I got the message that it didn't go thru yesterday. I saw that everyone were having problem so I paid it myself first.

I sent a PM to mod with no reply yesterday

now I lost all the rewards as well.

are the mod working??

Thanks

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@JL1

The mods are working but extremely slow. I am currently still waiting for a response to a message I sent them over 4 days ago.

Think of auto pay as a method for public mobile to charge you IF your account does not have sufficient balance. If you have sufficient balance it does not need to autopay, but auto pay is still configured so you get the reward. I highly recommend everyone to top off in advance as this process can prevent the somewhat common occurrence of autopay failure which causes a HUGE pain in the butt account suspension and loss of service.

All rewards? You lost your community / referral / loyalty? Or all of your "autopay" rewards?

[Dunkgirl]

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@JL1 wrote:

Hi

I have setup autopay, first I got the message that it didn't go thru yesterday. I saw that everyone were having problem so I paid it myself first.

I sent a PM to mod with no reply yesterday

now I lost all the rewards as well.

are the mod working??

Thanks

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Response time for mods is 3-5 days right now.