Port Incomplete (No Incoming Calls)

[Alejandra]

Hi, I signed up for a Public Mobile account about 3 weeks ago.  I ported my old number in - it works for everything except for receiving phone calls. Internet works on the account and I am able to send and receive SMS messages and also able to make calls (my ported phone number shows up in the call display when making a call).  When someone calls my phone number is says that the number has been disconnected.  Can someone tell me how to fix this or who I should contact?  Thank you.

[will13am]

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@Alejandra wrote:

Great, thank you.

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No problem.  For future reference, wireless number ports take as little as an hour or two to complete, but never more than a day or two.  In unique situations like VOIP services, it could take longer.

[Alejandra]

Great, thank you.

[will13am]

@Alejandra, you will need to reach out to the moderator team and have them resubmit the port.  The moderator team can be reached via private message using this link.  Please include in your private message account number and PIN code. Refer to the following knowledge base link for additional information on contacting the moderator team.  Good luck and welcome to Public Mobile.