I forgot my account number and password. What can I do next.

[zmh1175]

I dont know why my account was disconnected when I have auto payment on it. and My credit card still works fine. That phone is for my grandmom and I didnt remember the account number and password. I tried to create the new one. But when I entered the code from text message it always told me incorrect. what happened. Please help.

[Anonymous]

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@zmh1175 wrote:

I did but I forgot. 

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@Anonymous wrote:

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@zmh1175 wrote:

I dont know why my account was disconnected when I have auto payment on it. and My credit card still works fine. That phone is for my grandmom and I didnt remember the account number and password. I tried to create the new one. But when I entered the code from text message it always told me incorrect. what happened. Please help.

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Did you use the email that was used at sign-up? That's the userid. Then you would have made a password. The code from the text message is your PIN for asking help from the moderators directly via private message to validate who you are.

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Then indeed as people have also said you'll need to send a private message to the moderators. Others have provided the info.

[Anonymous]

Hey @popping, The moderator hours go to 7:30 on weekends (not 7:00pm). 

[zmh1175]

I did but I forgot. 

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@Anonymous wrote:

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@zmh1175 wrote:

I dont know why my account was disconnected when I have auto payment on it. and My credit card still works fine. That phone is for my grandmom and I didnt remember the account number and password. I tried to create the new one. But when I entered the code from text message it always told me incorrect. what happened. Please help.

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Did you use the email that was used at sign-up? That's the userid. Then you would have made a password. The code from the text message is your PIN for asking help from the moderators directly via private message to validate who you are.

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[popping]

Click the following link to send a private message to Community Moderators ask for help.
Please include your phone number, email address, your PIN, address with postal code to confirm that you are the owner of your account.

Community Moderators are available from:
Monday to Friday from 9am (EDT) to 9pm (EDT)
Saturday and Sunday from 9am (EDT) to 7pm (EDT)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[wmleung]

I am not sure, but since you can already sign into here.  Click on the ? circle (icon) on the bottom right to contact the Mods; they likely can help.

Here is the link just in case:

https://productioncommunity.publicmobile.ca/t5/forums/replypage/board-id/Discussions/message-id/7405...

[Anonymous]

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@zmh1175 wrote:

I dont know why my account was disconnected when I have auto payment on it. and My credit card still works fine. That phone is for my grandmom and I didnt remember the account number and password. I tried to create the new one. But when I entered the code from text message it always told me incorrect. what happened. Please help.

---

Did you use the email that was used at sign-up? That's the userid. Then you would have made a password. The code from the text message is your PIN for asking help from the moderators directly via private message to validate who you are.

[Anonymous]

@zmh1175, you will need to get in touch with the moderator team (via private message), and ask then to provide you with your login information, and to reset your password.  At the same time, you can ask about the failed auto payment. 

Click here to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
You can find information regarding the moderator team by following this link.