4 hours ago
I recently changed subscription from $25 plan to $19 which was available for selection.
I had selected "change at renewal". The change did not take place upon renewal.
Thank you for your response.
4 hours ago - last edited 4 hours ago
I am surprised PM still offer the $19. I was going to do the same but the $19 plan was removed from my account on July 25.
So I downgraded to the $23 with 6gb of data.
Best to contact a CS_Agent by clicking on the Chat bubble and type in Submit a Ticket or Contact Agent to see why it didn’t switch to the new plan.
4 hours ago - last edited 4 hours ago
Did you get charged $25 or $19 for your last renewal?
if you get charged $25, this means the charge didn’t go through, please create a ticket using the chat bit