Transfer my number to Public Mobile

[TerryJR]

I have been a customer of Public Mobile since June 2024 and transferred my numbers. The transfer went through. But my former provider says the numbers have not been transferred and keep billing me. HELP!

[Handy1]

@TerryJR  do you still have old providers sim ? Test it out if it works then the transfer didn’t complete . Do you remember replying YES to the confirmation text leaving old providers sim in the phone ? I’ll private message you the porting team number they can re trigger port request for you . I’ll also leave you with link to support incase you end up needing them too 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow · Accepted solution]

hi @TerryJR if you old carrier said it didn't transfereed.  I am afraid it didn't then 

you can test if your sim card from old carrier still work. If it does, then. number not transferred and you need to re-request transfer from My Account's Profile page 

And best to ask check with PM support agent  to confirm as well

  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437