Travel to Alaska

[Judyw9991]

Do the US travel plans cover Alaska?  We purchased one last year and we didn't have any cell service.  We were on a cruise and in cities with ports of call

[Judyw9991]

Thank you that's very helpful 

[Chalupa_Batman · Accepted solution]

Depending on your phone, go into network settings, turn off automatic and then a list of providers will show. Pick ATT and make sure data roaming is turned on. Then reboot the phone. 

[hTideGnow]

hi @Judyw9991 no need for Airalo as PM's roaming works in Alaska 

Automatic should pick up the AT&T signal, if not, just got to Settings , Mobile network and manually choose AT&T

[Chalupa_Batman]

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@softech wrote:

@Chalupa_Batman 

problem with Alaska before has nothing to do with 3G.  It was just PM's lost the roaming partnership with AT&T during that time.

With AT&T's partnership back now, people has been using roaming in Alaska in most major city areas there without problem 

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It looks like I was reading an older cached version.

Hey @Judyw9991 - https://www.publicmobile.ca/en/qc/get-help/articles/roaming-add-ons 

[softech]

@Chalupa_Batman 

problem with Alaska before has nothing to do with 3G.  It was just PM's lost the roaming partnership with AT&T during that time.

With AT&T's partnership back now, people has been using roaming in Alaska in most major city areas there without problem 

(roaming now works on most cities, if not all, you mentioned above)

Add: recent confirmation 

https://productioncommunity.publicmobile.ca/t5/Get-Support/Ketchikan-Alaska-I-have-service/m-p/12298...

https://productioncommunity.publicmobile.ca/t5/Get-Support/Greetings/m-p/1214852

[Judyw9991]

How do you connect with AT&T

[Judyw9991]

Thank you 

[hTideGnow]

hi @Judyw9991 Yes, Alaska is now covered 

Last year, PM roaming does not work with AT&T but it is working now.  So, make sure you connect to AT&T and set it to 4G or LTE

[Chalupa_Batman]

https://www.publicmobile.ca/en/qc/get-help/articles/roaming-add-ons

https://www.publicmobile.ca/en/qc/get-help/articles/us-roaming-troubleshooting

EDIT: I clicked on an older cached version of roaming in Alaska.