I paid for two subscriptions my mistake!

[Mary27]

I paid for two plans when i only need the current for my one account- can I have one $52.50 payment made to credit or put towards my current bill please?

[eddieO]

@Mary27, so it sounds like you did a "Change now" instead of a "Change on renewal". Change now will forfeit any remaining days left on your existing plan and start the new plan immediately. You'll need to open a ticket through the Chatbot to ask the CS_agent if he can change it to a "Change on renewal instead", not sure if they will but they're the only ones that can make account changes.

 
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

[Handy1]

@Mary27  Try this direct link to support it will work

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Mary27]

No I only have one account and paid for two when switching to my current subscription. Also the ticket process is malfunctioning.

[hTideGnow]

hi @Mary27 so, you have 2 accounts with PM and you tried to pay both accounts but added money to the same account?? PM usually does not move funds from one account to another, I doubt they will do it, but you can ask and hope for the best 

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437