I paid for new month subscription , but old data usage still exists , why?

[Guildfordboy]

My data usage last month( May 25 to june 25 )was 22gb/50 gb . Now I paid for new month ( june26 to July 26 ) but the data usage still 22gb/50 gb , why ? It should be 0 gb/ 50 gb .

[slusagm]

@Guildfordboy maybe you can try with Incognito mode and it will show the correct new usage 

[TheSterlinger]

@Guildfordboy the system probably just needs to refresh.  Clear the data on your computer and log in again.

[computergeek541]

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@Guildfordboy wrote:

My data usage last month( May 25 to june 25 )was 22gb/50 gb . Now I paid for new month ( june26 to July 26 ) but the data usage still 22gb/50 gb , why ? It should be 0 gb/ 50 gb .

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In the Public Mobile app, the usage shows the time and date of the last update. For some reason, I have notice that it can sometimes take 3 or 4 refresh attempts before the data counter gets updated.  From the overview section of the Public Mobile app, refresh the page by swiping down on the screen.  A spinning logo will briefly appear. You may have to do this a few times before the information actually updates.