how do I talk with a real person

[steveLang]

I have an issue with my bill and the submit a ticket has not worked for 4 weeks. How do you actually talk with a person on this service. this is complete crap.

[slusagm]

we are all as real as we can be

you can talk to us, real person, but we can't help with account problem. 

But what exact was the billing problem? Overcharge? In these 4 weeks, how many times you message them?

[Dunkman]

@steveLang 

Send a ticket via the chatbot to customer service agent (CSA) via link:

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type: contact customer service agent

If that does not work, 

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@steveLang  Sorry no live support , but you can get help from support by engaging the private message 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

hi @steveLang 

sorry, PM support is all online

you submitted 4 weeks ago?  I think it was too long.  Send them a message again here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

And make sure you check Community inbox for their reply.  They usually reply within 2 to 4 hours.  But if you send them a message now, probably tomorrow morning

Community inbox: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage