SIM card

[Rale]

Hi, I subscribed to a mobile plan and paid for a SIM card 5 days ago. But I did not receive any payment confirmation with the order number, so I cannot track the shipment of my new SIM card. Can you check if my order is placed correctly? When I log in to my profile, I have the option to continue the Activation process, which I can not proceed with since I don't have a new SIM card. Please help by providing clarification and the status of my order.

Thanks,

[hairbag1]

@Rale 

could take a few weeks to arrive via Canada Post. Alternative...get one on Amazon for $5 with FAST shipping...free shipping if you or friend has a Prime account.

[hTideGnow]

hi @Rale 

sim card usually ship and received in a week , but it could also take as many as 2 to 3 weeks

but you can ask PM support agent to confirm if your order went through and if the sim is on the way

You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage