Payment

[MarleeC]

I am a new client since August 1/26.  I was billed on my credit card for the monthly amount of $40.88 (including taxes) and $5.75 for an esim.  I am questionning the 3rd charge of $34.49 on August 2/26 ???

[hTideGnow · Accepted solution]

hi @MarleeC 

is the $40.88 already included the $5 eSIM? or you have $40.88 and and $5.75 and another $34.49 charges (3 charges altogether)?

it is best to login My Account and go to Payment history and check what it says.  Does it show the charge on August 1st ? how about August 2nd?

if in doubt, You can submit a support ticket right at My Account and PM app using the new Expert Messaging in one of these ways:

• My Account on a browser: click Message Centre on the left pane to Start a Chat
• Public Mobile App : Go to Support page, click Chat with an Agent, and Start a chat
• If unable to access My Account/PM app, submit a ticket here using the same Community login credentials you are using now:   https://expert-messaging.publicmobile.ca/guest/chat/
  
  Once you started the Chat, type "Submit Ticket", then "Connect Agent", and it will ask you to login to open ticket
  (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email" or "Send Voice Message")     

Remember CS_agent will reply within 2 to 4 hours.  You will be notified via SMS/email or monitor here:
https://expert-messaging.publicmobile.ca

[slusagm]

since they are back to back charges, look to me that one of them is a pending charge. 

but check with PM to confirm. 

Simply open ticket with PM using Expert Messaging.  Click the Orange Chatbot icon on the lower right to start, or use this link  https://widget.telus.tiia.ai/libs/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&lang=en&toggle=fal...
 (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) 
 
PM will reply you via Expert Messaging   between 9AM-10PM EST (Mon-Sun)
(for help with Expert Messaging, check here: https://publicmobile.ca/en/get-help/articles/expert-messaging )  

[hairbag1]

@MarleeC 

can you post a screensnip of your recent payment history..edit out any personal info. 

Perhaps the $40.88 included cost for your plan PLUS the $5 for the esim. The $34.49 is just how much was for your regular plan. Check with your credit card to see how much was actually debitted from your account.