Phone call issues

[IvanK]

Hello, I can't make it receive phone calls anymore. This started yesterday. My data still works.

[slusagm]

@IvanK yes, 3G is shutting down in Manitoba, probably already shut down in your area: 

https://www.publicmobile.ca/en/get-help/articles/3g-shutdown

[IvanK]

Yes, I am in Manitoba. I do believe that it has to do with my old phone and 3G.

[slusagm]

@IrinaBich you didn't give any details and you cannot just comment saying it is a common issue with different phones

Please tell is what phone you have, what you tried and which area you are at. Most importantly, what problem you have, voice? Data??

[IrinaBich]

No , its common problem now with different phones

[slusagm]

@IrinaBich do you have voice issue or data?

What phone you have? You are in Manitoba??

[IrinaBich]

Isn't up to you phone , its mobile issue  

[IrinaBich]

The same problem here

[IrinaBich]

The same problem with my wife phone , started yesterday.

[slusagm]

@IvanK @jb66 

Are you in Manitoba?  

Huewai and Umidigi are not on OM's VoLTE whitelist and look like there is either no more 3G network in your area or 3G is down.  Wait for what PM response, but there is a chance you need another compatible phone that can use VoLTE for voice calls on PM network 

[IvanK]

I can't figure out how to change those settings. I can't find them.

[jb66]

No outages showing.   My wife has the same brand of phone (umidigi ), she was having issues yesterday, but is working today.

[jb66]

VoLTE is turned on in my settings. 

Preferred network type is set to " 5G (recommended)"

[jb66]

i did restart the phone , and did a reset.   no change

the imei   came up with

check mark - for VoLTE Network

-  5G spped

- E sim

Not sure what I am looking for ????   Sorry

[IvanK]

And I have a Huawei P20, so it is quite an old phone.

My brother has also heard of similar situations in the last 2 days from people that are from different service providers as well.

[hTideGnow]

hi @IvanK 

if the IMEI checker says the phone is not compatible, then the device itself could be the issue, what phone is that?

[IvanK]

I restarted my phone. I also did a network restart. I have been trying to talk to a PM agent. I am waiting for a response. I also tried using the IMEI checker, but it was saying that my phone wasn't valid or something. 

[hTideGnow]

hi @jb66 

did yo follow what I suggested above? did you check the IMEI checker?

and check if any Telus outage:
https://www.telus.com/en/mb/outages

or you can ask PM support agent to refresh your account

 submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[jb66]

Hi IvanK,

I too have the same issue.  I noticed it this morning.  Please let me know if you find a solution.

Thanks

[hTideGnow]

hi @IvanK 

try reboot the phone and reset network settings

and what phone do you have? check if your phone can access VoLTE on PM network using the IMEI checker here:

https://www.publicmobile.ca/en/get-help/articles/volte