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Locked out of Email, unable to 2fa login.

rizacks84
Great Neighbour / Super Voisin

Long story short.  I created a 2nd gmail account specifically for a 2nd public mobile account.  (I pay for one existing public mobile account for a disabled family and  couldn't have phone plans on 1 email)  

6 weeks after creating the 2nd email.  Gmail decided to lock it.

 

The issue now is,  when I need to access my phone account associated with the locked out gmail, I am unable to do 2fa verification...  For some reason I am unable to use my phone or any other method to 2fa verify.

 

4 REPLIES 4

rizacks84
Great Neighbour / Super Voisin

I have access to the phone but it won’t give me the option of 2fa on the phone.   Gmail isn’t responding to support inquiries 

Neil11
Model Citizen / Citoyen Modèle

You will need to contact customer service agent to fix your issue. Either via the following link:

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

 

If you are having a difficult time, then you can private message CSA:

 

Send a private message to CSA through the following link :

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

 

 

Sansan
Mayor / Maire

@rizacks84  this has been going on for awhile now, you haven't figured it out yet?

You first need to contact Gmail to unlock your account.

Did you not provide a recovery email or phone number at sign up? Did you try to reset the email password?

Once you have that sorted out you can message public mobile directly for assistance with the account at the link below.

https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=2OhrPakuMpNZt4irir5...

EB0
Model Citizen / Citoyen Modèle

You need to have access to the phone to get SMS or voicemail to be able to verify 2fa.

Need Help? Let's chat.