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Almost 24 hours without my phone capabilities, where's the support?

Wowzers83
Good Citizen / Bon Citoyen

I am now almost 24h ours trying to get my phone working with PM. I have done all the troubleshooting, posting on forums, and price messaging the agents.....where is the support???!!!

11 REPLIES 11

Wowzers83
Good Citizen / Bon Citoyen

I've messaged them now multiple times. No response. This is disgusting 

Wowzers83
Good Citizen / Bon Citoyen

Yes of course 

eddieO
Model Citizen / Citoyen Modèle

Have you tried restarting your phone, often times this will clear it up after the number has been ported over

Wowzers83
Good Citizen / Bon Citoyen

New customer, nothing is working on PM network.its showing as temporarily unavailable 

hi @Wowzers83 the account wasnt setup property.  Message support and ask them to refresh the account 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Wowzers83
Good Citizen / Bon Citoyen

I have already submitted a ticket. Do I gotta keep submitting tickets that are ignored or what?

Wowzers83
Good Citizen / Bon Citoyen

New customer, ported the number yesterday and public mobile shows as temporarily unavailable since. Which means I can't even use my old network so I'm waiting on some apparently non existent customer service 

Wowzers83
Good Citizen / Bon Citoyen

I can't call anyone. The network shows as temporarily unavailable!

hTideGnow
Mayor / Maire

hi @Wowzers83 if you call 1855-4PUBLIC and enter your number, does the system say your account active??

did you try your sim in another Phone ?

supports are here to help, but you need to submit ticket 

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437  

 

 

eddieO
Model Citizen / Citoyen Modèle

Hi @Wowzers83, Are you a new customer and still looking to get setup or an existing customer with new issues?
Are any parts of your service working like making/receiving calls, making receiving SMS, data?

Need Help? Let's chat.