The app won’t work on my phone. My account information seems to have disappeared online.

[LM51]

Where is all my account information ? I have been a tthis for an hour trying to  Dan add on and I can’t see anything familiar. Bout ready to quit publicmobile. Terrible mess and all advertising 

on the home page with no information for users. 

[LM51]

I somehow got two email addresses and two accounts. I remember adding a different email address when I joined Community. So I was logging into an account that has no information and is not synced to my other account. I found all my account information now. Thanks for your help. LM51

[Phil_Adelphus]

@LM51  Are you sure  your account is still active?  If you went too long without a payment, or ported your number to another provider, your account will be closed.

[LM51]

I keep trying but my information does not show up anywhere. All I see is the home page and no info. I don’t even know if I’m signed in??

[Rastin]

What kind of phone do you have that the app doesn't work on? Also you can add a payment by calling 611

[Phil_Adelphus]

@LM51   You don't have to use the app except for activation, so try again with a web browser.

[Meow]

Did you ever created your PM on line account?
Using computer and browser?
Do you still have service?

If yes, You should use your email and password to log in. I doubt account disappeared just like that.

If using an app same thing: email+pass