06-07-2024 02:59 PM - last edited on 06-07-2024 03:50 PM by computergeek541
I am now almost 24h ours trying to get my phone working with PM. I have done all the troubleshooting, posting on forums, and price messaging the agents.....where is the support???!!!
06-07-2024 03:28 PM
did you check the community inbox here
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
06-07-2024 03:24 PM
I've messaged them now multiple times. No response. This is disgusting
06-07-2024 03:23 PM
Yes of course
06-07-2024 03:22 PM
Have you tried restarting your phone, often times this will clear it up after the number has been ported over
06-07-2024 03:12 PM
New customer, nothing is working on PM network.its showing as temporarily unavailable
06-07-2024 03:11 PM
hi @Wowzers83 the account wasnt setup property. Message support and ask them to refresh the account
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
06-07-2024 03:10 PM
I have already submitted a ticket. Do I gotta keep submitting tickets that are ignored or what?
06-07-2024 03:10 PM
New customer, ported the number yesterday and public mobile shows as temporarily unavailable since. Which means I can't even use my old network so I'm waiting on some apparently non existent customer service
06-07-2024 03:09 PM
I can't call anyone. The network shows as temporarily unavailable!
06-07-2024 03:08 PM
hi @Wowzers83 if you call 1855-4PUBLIC and enter your number, does the system say your account active??
did you try your sim in another Phone ?
supports are here to help, but you need to submit ticket
please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
06-07-2024 03:04 PM
Hi @Wowzers83, Are you a new customer and still looking to get setup or an existing customer with new issues?
Are any parts of your service working like making/receiving calls, making receiving SMS, data?