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SMS recently not sending intermittently

demitch
Great Neighbour / Super Voisin

Both my wife and I are on Public Mobile and are getting quite a few texts not going through even though the recipients are recieving.

Support is saying that it is a coverage issue, but, this only started 

5 REPLIES 5

hi @demitch you probably already using Google Message on Samsung phones.  But try uninstall and reinstall it. (on both phones ).  Make sure you backup important messages first before doing so

@demitch  Does it happen where ever you are or just in one location ? Are you able to test the SIM cards in another phone and see if it helps any ? I’m thinking your right about being the PM network if it was only affecting one device and not both 

demitch
Great Neighbour / Super Voisin

Android S21 FE , both our phones are android.

I have reset both the network and cleared cache.

Believe its a network issue as both of our phones are affected , but its intermittent.

 

hTideGnow
Mayor / Maire

hi @demitchAndroid or iPhone?

try reset all network 

if Android, clear cache or use Google Messages 

Handy1
Mayor / Maire

@demitch  Maybe try phone set to 3G/4G/LTE or even 5G and test all networks . Can also try resetting network settings and see if they helps . Also if you have another phone to test might be helpful determine if its device issues or account /network issue 

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