2 weeks ago
I just subscribed for 90 days did not know I had to pay from my son's phone how can I get the esim transfer to his phone if not possible can I cancel n get reimburse I also having issues login in with his phone.
2 weeks ago
I'm able to sign in on my phone
2 weeks ago
No phone support, all online.
Don't be mad @Celestedufresne - you put the Esim on your own phone
To contact a Customer Support Agent, there are 2 methods:
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.
2 weeks ago
@Celestedufresne wrote:It won't let me sign in on his phone it tells me my email is incorrect and I'm gething really mad is there any way I can talk to someone on the phone
Are you still able to sign in on your phone? Anyway, Public Mobile does not have a call center. Interactions with support is via community private messaging system. The chat symbol on the lower right corner is used to initiate support tickets where communications are done on the private messaging system.
2 weeks ago
It won't let me sign in on his phone it tells me my email is incorrect and I'm gething really mad is there any way I can talk to someone on the phone
2 weeks ago
We are just hoping you didn't create a whole new account and whole new service on your phone and effectively lose your existing phone service with whichever provider you're with.
If your phone has dual e Sim capability then perhaps you simply created a second service on the other esim.
If so, just use his device to download the PM app, purchase an esim, and associate the new esim with his phone and account. That is done on the self-serve account under the profile tab.
2 weeks ago
It won't let me sing in on his phone it is saying my email is invalid
2 weeks ago
What
2 weeks ago
Let's hope OP didn't do a port 😬
2 weeks ago
I just purchase this esim for my son I created this account in hopes my son would have his phone working I did not know I had to creat it n pay for it on his phone not mine
2 weeks ago
@Celestedufresne , let me fully understand what happened. So you signed yourself up for an account and now you want to give the account to your son? Did you transfer in your number from a different provider? If you did, then giving the account to your son means he gets your phone number. If there was no number transfer involved, it should be quite straightforward to transfer the account to your son. Install the app on your son's phone, login to the online account and purchase another e-SIM to install on your son's phone and he will take over the account and the e-SIM on your phone will deactivate. There is no charge for purchasing a replacement e-SIM, so if there is a charge, support will reimburse the charges.
2 weeks ago - last edited 2 weeks ago
He can log in using the PM app with his device and purchase e-Sim.
Then log into the account and associate the new e-sim with the account.
The existing eSim cannot be transferred to another device.