Spending funds already in my account

[Richard64]

I HAVE sufficient funds in my account but receive a Payment Failed message when I try to buy data

[will13am]

@Richard64 , try using incognito mode when accessing your online account.  That might help as data caching problems can affect the online account.  BTW, what plan are you on that would require the purchase of add-on data?  Add-on data is expensive and no longer non expiring while plans with a good amount of data has dropped significantly in cost.  

[softech]

@Richard64 

where you using the browser to buy addon or app?

Try again:

1. With browser: try again using Incognito mode to login My Account to avoid any cache problem
2. with App: if you already  have it installed, then try to uninstall first, reboot phone and reinstall.  Before trying again, grant Location Permission in the App Permission screen
3. with *611.  Some app can be purchase by calling *611, but you need to have your 4 digits PIN ready.  If you forgot, reset the PIN here first: https://myaccount.publicmobile.ca/en/account/reset/pin

If issue persists, you might want to open ticket with PM support.  They can likely help to make the purchase as you have enough fund there already

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there