Your sim card does not allowed to connect to this network

[Gavin5]

Get my som card about 3 weeks ago, and active it today. But I got the error

Your sim card does not allowed to connect to this network

[Gavin5]

Thanks forks.

I have submitted a ticket.

[Gavin5]

It's a good idea, but this is my first PM sim card.

[hairbag1]

@Gavin5 

do you have access to an active PM sim in a phone that works as expected ? If so, try that sim in your phone to see if it works.

[Gavin5]

Yes, activation was done on public mobile app. 

I can see the new sim card under my account already

[Gavin5]

Yes, unlocked phone. And I also tried on another unlocked phone. 

[Gavin5]

I got this sim card from public

[hairbag1]

@Gavin5 

double check that you bought a PM sim and not Telus or some other sim...hasta be Public Mobile only.

[Handy1]

@Gavin5  Are you using thank to activate ? Not website all activations need the app . Also your phone is not locked to another carrier by any chance ?

[BKNS27]

@Gavin5 

Did you activated the SIM on the PM app? You need the app to complete the activation then power off your phone and power back on.