No way! They provide great value and I'd hate to see them removed. They just need to communicate the issues better. E.g. a warning before purchasing that it won't work in Alaska and that phone calls may not work unless you have VoLTE.
Reputation? There's one to be had? After the non-stop stream of debacles over the last year or so? There is some minimal mention in the fine print here and there that talks about the problems. There should be more. But not offering them at all is not the fix. It still works fine elsewhere. Rural would have always been a problem anyway so that's not the focus either.
This is somethign that I'm very suprised that there is something done about this. I know that customers can be refunded after the fact for a service that doesn't work, but this is something that has been going on so long that I believe that Public Mobile should be consider a stop-sell on these roaming add-ons. Offering them in manner that doesn't provide reliable (or any at all) service is only harming the brand's reputation.
@happ1234 YES, US roaming has not been working in Alaska for over a year as AT&T no longer PM's roaming partner. PM's only US roaming partner T-Mobile does not have its own network there and has to rely on another network, and that argreement does not extend to PM's roaming service
Please open ticket with support to ask for refund by direct message