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marc71 · ‎06-02-2023

i bought a phone with public mobile and did not received it yet been waiting for a month now and cannot talk to anybody i cannot send a bill because it always say error i am losing my mind somebody help

LitlLdy · ‎06-02-2023

@marc71 wrote:
i bought a phone with public mobile and did not received it yet been waiting for a month now and cannot talk to anybody i cannot send a bill because it always say error i am losing my mind somebody help

@marc71 , that’s a long wait! It took 3 days to receive my phone from Public Mobile from the time I ordered it! UPS delivered it. I put my delivery address in the UPS app which in turn gave me the tracking # for my phone order so I could track it to know when it would be delivered! Please try that & also use @Handy1 advice to send a private message to CS_Agent to find out where your phone is. Please let us know what you find out.

You can send a private message to a CS_Agent: -> https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Customer Support Agents are available from:

Monday to Sunday: 9 AM to 10 PM EST

A CS_Agent will respond back in your Community mailbox at the top right of this page (envelope icon to the left of your community avatar).

BKNS27 · ‎06-02-2023

@marc71

Didn’t you get a tracking number from PM to track your order? Contact a CS_Agent for any updates. It shouldn’t take this long.

PM recently stopped selling phone on their website and direct people to go to Mobile Klinik.

DennyCrane · ‎06-02-2023

Are you serious?! Who would want to wait 2-3 weeks for a phone shipment! No wonder they took the page down for phone sales. Wow.

hTideGnow · ‎06-02-2023

Hi @marc71 phone orders usually are shipped in 2 or 3 weeks. PM does not sending tracking info so not sure if it is lost.

Please submit a ticket with CS agent and ask for update:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Handy1 · ‎06-02-2023

@marc71 as support for a update

Message support directly

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.