I made a new Community account to ask this question as I cannot log in to my original account with the associated Public Mobile number. I have lost my Public Mobile sim card so cannot receive the OTP needed to login into my Account to make any changes such as changing the number at which to receive the OTP, ordering a new SIM/eSIM or pausing the account.
Solved! Go to Solution.
PM just changed to a new EverSafe login system and you need to complete the setup
Since you have not created an EverSafe id yet, you won't be able complete the part to link your My Account with the EverSafe ID, that needs a working phone with a working PM sim using SMS. (Sending the code to email would not be a choice until EverSafe id is fully setup)
Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID
If none of those workarounds helps, please open ticket with support and have them to help in this situation: